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  • Several mails are bouncing when we think they shouldn't
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Author Topic: Several mails are bouncing when we think they shouldn't  (Read 2811 times)

Dennis Gray

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Several mails are bouncing when we think they shouldn't
May 14, 2008, 01:26:10 pm
I was looking at the bounces in a recent mailing and saw several with the bounce reason given as "Badly formatted address". The addresses look good but there does seem to be a pattern. For privacy reasons I cannot list them here but will provide to Shane if requested.

They are all of the format firstname.lastname@domainname.xx where the xx may be ca, jp, mil, ml

There was also one that was firtstname-lastname@domainname.com.xx

I also had one that was name@gaijinknights.com which looks perfectly normal.

I think "Badly formed address" status is coming from the recipients server? Can you confirm?
« Last Edit: May 14, 2008, 04:06:06 pm by Ozyank »

shane

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Re: Several mails are bouncing when we think they shouldn't
May 15, 2008, 09:15:04 am
I do not see anything on our end that would cause this. it could be a problem on the email provider end.

Dennis Gray

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Re: Several mails are bouncing when we think they shouldn't
May 15, 2008, 01:21:09 pm
It's just that the pattern in the first couple of examples was the same but different email providers were involved. We'll investigate some more.

Dennis Gray

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Re: Several mails are bouncing when we think they shouldn't
June 16, 2008, 03:27:29 am
Shane,

I forwarded an email recently with some more examples of this that follow the same pattern in the address, that is firstname.lastname@somedomain.???

Emails sent directly to these addresses have no problem. Emails sent via UAS seem to bounce for an unknown reason. I think we need to investigate this some more and isolate where the problem is.

Thanks,

Dennis

Dennis Gray

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Re: Several mails are bouncing when we think they shouldn't
June 17, 2008, 02:46:51 pm
Shane has replied to me directly with the following:

hi,  none of this stuff is related to civismtp as far as I can tell.  nor are any of the past problems.  civismtp is a simple smtp server.  no more, no less

sorry I cannot help more,

Has anyone else experienced a similar problem either with CiviSMTP or CiviMail? Maybe it is not a CiviCRM problem so I will start the topic in the general CiviMail forum.

Dennis
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  • CiviCRM Community Forums (archive) »
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  • Using CiviSMTP (Moderator: shane) »
  • Several mails are bouncing when we think they shouldn't

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