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  • CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
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Author Topic: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)  (Read 633 times)

Beracochea

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CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 04:27:22 am
HI

Impossible to insert the token.
Roger

Coleman Watts

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Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 05:49:38 am
Can you please:
1) Open up your firebug console
2) Refresh the page
3) Try again inserting the token
4) Report in this forum thread what javascript error message you see in the console

Can you also please say which wysiwyg editor your site has configured. I'm not seeing one in your screenshot.
Try asking your question on the new CiviCRM help site.

Beracochea

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Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 07:27:44 am
Hi
So I installed the firebug console (I had to switch to Mozilla)

So I got

element.style {
    overflow: hidden;
    padding-top: 64px;
}
body.toolbar-drawer {
    padding-top: 5.3em;
}
body.toolbar {
    padding-top: 2.2em;
}
body.admin-menu {
    margin-top: 20px !important;
}
body, .ui-widget {
    font-family: 'Trebuchet MS','Helvetica Neue',Arial,Helvetica,sans-serif;
    font-size: 75%;
}
body {
    color: #666666;
}
body {
    line-height: 1.5;
}
body, div#page div#page-wrapper {
    margin: 0;
    padding: 0;
}
body {
    min-height: 100%;
}
html {
    font-family: 'Lucida Sans Unicode','Lucida Sans','Lucida Grande',Verdana,Geneva,sans-serif;
}
html {
    line-height: 1.5;
}

and a copy of the screen attached

It is a hang-up. Nothing happen.

My  setting
- "use drupal default editor"
- imput format "text"

for the subject it works, I tested it. I send a mail and the data corresponding to the token was there and received correctly

In drupal I loaded the Wysiwyg API. I strickly followed the documentation, I had a blue page with a list of editor to download. I  tried CKEditor, it failed to installn, I tried with several others, same problems. So in the Drupal documentation they advise no stay in "text", so I gave up and followed their advice

Thanks a lot
roger

Coleman Watts

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Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 07:36:53 am
You are on the HTML tab of firebug. Please switch to the "console" tab and try again.
Try asking your question on the new CiviCRM help site.

Beracochea

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Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 02:56:56 pm
I repeated the test on the 4.5.6 with the console
The diagnostic is obvious.
I did not install a wysiwyg editor because I tried to use the module drupal wysiwyg https://www.drupal.org/project/wysiwyg and as I said I could not install any of the provided ones (I only tried several)
What is your advise ?

Thanks
Bonsoir
Roger

Beracochea

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Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 13, 2014, 02:59:32 pm
I forgot the copy of the screen

Coleman Watts

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 2346
  • Karma: 183
  • CiviCRM version: The Bleeding Edge
  • CMS version: Various
Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 14, 2014, 01:20:52 am
Roger, it looks like you have set CiviCRM to use Drupal's wysiwyg, and then you have set Drupal to use none.
I suggest you switch CiviCRM back to the default, which is its built-in CKEditor.
Administer -> Customize Data & Screens -> Display Preferences
Try asking your question on the new CiviCRM help site.

Beracochea

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  • Posts: 40
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  • MySQL version: Last on Hostpapa
  • PHP version: Last on Hostpapa
Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 14, 2014, 06:02:46 am
So I did what you suggested.
Look at the attached file, it seems to BE oK NOW;

My problem is that I could not yet make the mails working, so I could not check if the content of the mail is correct in my mail box.
To configurate mais is a nigthmare.

For the 4.3 version I spend days to get a good result, and endly my host provider gave me the parameters to be inserted in CiviCRM, I found the fields, ...  and it was OK
But with the 4.6 I am lost.

Have a good day
Roger



Beracochea

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  • Posts: 40
  • Karma: 1
  • CiviCRM version: 4.3.5
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  • MySQL version: Last on Hostpapa
  • PHP version: Last on Hostpapa
Re: CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)
August 14, 2014, 06:22:52 am
i forgot to say in my preceding post, that I hope in one of the nexte release of CiviCRM to have near "save" a "preview" to be sure of the mel we send, usuful to check that a token field is not empty.
I hope we have the right to dream. Thanks
roger
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  • CiviCRM 4.5.5 Impossible to insert a token in a mail (activities)

This forum was archived on 2017-11-26.