CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • cannot install,
Pages: [1]

Author Topic: cannot install,  (Read 1192 times)

FriasVelatti

  • I’m new here
  • *
  • Posts: 6
  • Karma: 0
  • CiviCRM version: no idea
  • CMS version: no idea
  • MySQL version: no idea
  • PHP version: no idea
cannot install,
August 14, 2014, 06:05:45 am
When i use "Upload a module or theme archive to install"

Cannot extract temporary://civicrm-4.4.6-drupal.gz, not a valid archive.

if i use "Install from a URL"

I get this "Cannot extract temporary://update-cache-1d0e52da/civicrm-4.4.6-drupal.gz, not a valid archive"

I thought at the beginig was a problem with the sourceforge link so i uploaded it to my site:

http://www.friasvelatti.com/D_SBX/tmp/civicrm-4.4.6-drupal.gz

same issue; then i tried anothe link  http://downloads.sourceforge.net/project/civicrm/civicrm-stable/4.4.6/civicrm-4.4.6-drupal.tar.gz and i have as result :

SQLSTATE[HY000]: General error: 2006 MySQL server has gone away
PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away: DELETE FROM {cache_form} WHERE (cid = :db_condition_placeholder_0) ; Array ( [:db_condition_placeholder_0] => form_form-lvmpAi9gEW9VvzjFdXs-tRY36mtOi4mtkD2RoamucD4 ) in cache_clear_all() (line 165 of /home/friasvelattij/public_html/SBXD/includes/cache.inc).

completely lost  ???

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: cannot install,
August 14, 2014, 06:10:42 am
What you should do is upload the archive to your site into the folder

sites/all/modules

and then unzip the archive there and that will create a new folder called:

sites/all/modules/civicrm

Then proceed to step "4. Run the Installer" of the install guide.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Bkuhl

  • I’m new here
  • *
  • Posts: 1
  • Karma: 0
  • CiviCRM version: 4.4.6
  • CMS version: Drupal
  • MySQL version: ?
  • PHP version: ?
Re: cannot install,
September 07, 2014, 02:22:30 pm
I'm having the same problem.  How do I navigate to where the files are suppose to go?

Michael McAndrew

  • Forum Godess / God
  • I live on this forum
  • *****
  • Posts: 1274
  • Karma: 55
    • Third Sector Design
  • CiviCRM version: various
  • CMS version: Nearly always Drupal
  • MySQL version: 5.5
  • PHP version: 5.3
Re: cannot install,
September 08, 2014, 12:48:43 am
Hey Bkuhl,

The answer to that question depends a lot on your server set up.

Have you followed the instructions here?  http://wiki.civicrm.org/confluence/display/CRMDOC44/Drupal+Installation+Guide+for+CiviCRM+4.4+-+Drupal+7 Might want to do that and let us know at exactly what point you get stuck and provide more details.

You should also provide more information about your server (are you doing this locally, via a web interface, on a VPS, etc.)

Michael
Service providers: Grow your business, build your reputation and support CiviCRM. Become a partner today

jsimonis

  • I post frequently
  • ***
  • Posts: 316
  • Karma: 4
    • Forward Support, Inc.
  • CiviCRM version: 4.4-4.5
  • CMS version: Drupal 7
  • MySQL version: 5.5.37-cll
  • PHP version: 5.3.29
Re: cannot install,
October 27, 2014, 07:29:55 pm
I think it's because Drupal is expecting a .tar.gz file and not a .gz file.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • cannot install,

This forum was archived on 2017-11-26.