CiviCRM Community Forums (archive)

Whenever I edit an individual contact (either inline or full screen), the display_name and the sort_name fields get set to be the contact's email address.   I already checked the configuration at "Administer ... Customize Data and Screens ... Display Preferences". 

The setting for "Individual Display Name Format" is "{contact.individual_prefix}{ }{contact.first_name}{ }{contact.last_name}"

The setting for "Individual Sort Name Format" is "{contact.last_name}{, }{contact.first_name}"

What else should I check? Any ideas on how to solve this?  Where in the code should I start debugging?

ah - my notes were in here that is why - the problem for us arose after a migration from a legacy system so may not relate to your situation at all.

but there are some sql queries that we used to sort this posted here http://forum.civicrm.org/index.php/topic,14516.msg68829.html

I have a temporary solution.

In the file /CRM/Contact/BAO/Individual.php (around 210 -215)
I replaced the line:
$displayName = CRM_Utils_Address::format($formatted, $format,  FALSE, FALSE, TRUE, $tokenFields );
New line:
$displayName = $firstName." ".$lastName;
Did similar replacement for the $sortName variable.

What I am noticing during debugging: The return value from "CRM_Utils_Address::format" is returning an empty string for the display name and the sort name. Those empty strings cause the calling function to use email address instead.