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Author Topic: CiviMail reports show open rate above 100%  (Read 858 times)

tv2011

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CiviMail reports show open rate above 100%
September 02, 2014, 04:09:38 am
I'm reviewing recent mailing reports using the "confirmed open rate". One specific mailing with a small number of recipients (36) regularly shows a confirmed open rate of over 100% - 225, 111, 188, 133, 191 etc. However, when I view the mailing specific report for that mailing, it shows 36 deliveries and only 20 tracked opens. Any ideas why the "confirmed open rate" is off by so much?

tv2011

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Re: CiviMail reports show open rate above 100%
October 21, 2014, 07:13:29 am
I'm still getting this problem in 4.5 - see attached screenshot. Any idea why some mailings have confirmed open rates above 100%?

adixon

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Re: CiviMail reports show open rate above 100%
December 09, 2014, 07:06:39 am
I think it's probably counting multiple opens from the same recipient. If you look in the report, you can actually see who is doing the opening.

tv2011

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Re: CiviMail reports show open rate above 100%
December 09, 2014, 08:22:57 am
That seems likely to me - is it possible for CiviMail to only count unique opens, and not repeated ones?

Donald Lobo

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Re: CiviMail reports show open rate above 100%
December 09, 2014, 08:40:24 am
yes, can you please investigate and submit a PR to only count the unique's

should be a fairly easy change

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • CiviMail installation and configuration (Moderator: Donald Lobo) »
  • CiviMail reports show open rate above 100%

This forum was archived on 2017-11-26.