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  • What to do with a broken 1.6 CiviCRM?
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Author Topic: What to do with a broken 1.6 CiviCRM?  (Read 1768 times)

FredJones

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What to do with a broken 1.6 CiviCRM?
May 18, 2008, 02:26:27 am
Someone has brought to me now a Drupal 5.3 site with CiviCRM 1.6.8517. The site was working fine until recently and now if we try to add a contact or a Contribution page or delete one of these, the system doesn't work. If I try to add or delete a contact, I submit the page and then the exact same page returns to my browser--there in no error message, yet nothing happened either.

Control panel says: PHP Version 4.4.4

phpMyAdmin says "MySQL client version: 4.1.22"

Drupal reports that MySQL is 4.1.22 which matches the control panel.

But Drupal says "PHP Version 5.2.0" and that seems to be correct actually, because I can see the output of phpinfo right in Drupal. Seems that the control panel is wrong.

I have asked the site owner to contact the host to ask if anything changed on the server recently, but whether or not they will provide a helpful answer, how should I proceed?

Certainly I need to update Drupal and CiviCRM but if there is corruption in the CiviCRM data, I am concerned that doing an update may make that worse. I wonder if it makes more sense to try to debug now before updating.

Any suggestions appreciated.

Thank you.

Dave Greenberg

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Re: What to do with a broken 1.6 CiviCRM?
May 18, 2008, 07:22:24 pm
Have you checked error logs (php, webserver) to see if there are any clues?

Aside from that "debugging" idea - one thing you might do is a fresh install of Drupal 5.7 and CiviCRM 2.0.3 on their server and see if things run properly. That way you'll know if you have a viable environment.

I have a vague recollection of a configuration problem which caused the behavior you seem to be describing (i.e. form submits don't save) - but my quick search didn't turn it up.  :-(
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FredJones

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Re: What to do with a broken 1.6 CiviCRM?
May 19, 2008, 04:27:35 am
Well MySQL is 4.1.22 so I don't think CiviCRM 2 will run.

Any other ideas?

FredJones

  • Guest
Re: What to do with a broken 1.6 CiviCRM?
May 23, 2008, 05:45:29 am
Just to followup, I installed this site on the servers of Gallery Robinson: http://www.galleryrobinson.com/hosting.php and it works fine there. Seems it was a config issue. So I just switched to that host and now we're all set. :)

Thanks.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • What to do with a broken 1.6 CiviCRM?

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