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Author Topic: civievent email confirmations  (Read 1640 times)

sonicthoughts

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civievent email confirmations
May 18, 2008, 01:33:28 pm
Would someone kindly assist in debugging email issues.

We have STMP set up as localhost, with no authentication.  Email to contacts works fine.  emails when creating profiles works.  unfortunately, the emails to: and cc: to bcc:  are not working.  I tried to enable authentication (which i was not successful at.) when it failed, i saw an error in the civilogfile for send to contacts.  when i revert to no authentication, i get no error, but no emails either.

I tried to disable civimail (which I have not set up because I was a bit intimidated by the complex instructions :)) but that did not have an effect.  Does civievent use civimail?  how can i debug this?  thanks,

S.

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Re: civievent email confirmations
May 18, 2008, 02:00:09 pm

1. civievent does not need civimail to send email

2. your best bet would be to enable debug mode in packages/Mail/smtp.php and see what is happening there. All our mail code hands off the mail to the mail package. You can also add some debug code to CRM/Utils/Mail.php, function send

lobo
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sonicthoughts

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Re: civievent email confirmations
May 18, 2008, 02:04:14 pm
Thanks for the prompt response!  I'm wondering if it's the cc: that's having trouble. 

I'm on a production system.  If i enable debug, will that write to logfile or screen?

thx again!

Donald Lobo

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Re: civievent email confirmations
May 18, 2008, 02:29:03 pm

i suspect to the screen, you should debug on a test system, test and then deploy to production

lobo
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Dave Greenberg

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Re: civievent email confirmations
May 19, 2008, 11:56:54 am
The "Confirm From Email" address is configurable for each event. Some mail providers are picky about FROM addresses (i.e. may be blocking the confirmations due invalid / unrecognized sender).
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sonicthoughts

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Re: civievent email confirmations
May 19, 2008, 12:38:30 pm
yes - that's what i figured.  I created an account on the system using that email address,  but what's strange is that it if i use email contacts, i can use any "from" address and it works great... thought it might be the way we specify a "cc:"...

Hoping to get some help from Claudian at webaccess.

S.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • civievent email confirmations

This forum was archived on 2017-11-26.