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Author Topic: Expired users unable to access renewal contribution page  (Read 278 times)

tiepolo

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Expired users unable to access renewal contribution page
September 17, 2014, 08:35:53 am
I have set up a renewal contribution page for members to renew their memberships. However, once the member expires they are unable to access this page. I have that role in the ACL set to be able to make online contributions and also access all custom data, but the user is still being redirected to the login screen when trying to access the renewal contribution page. Any ideas what may be causing this?

Dan C

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Re: Expired users unable to access renewal contribution page
September 18, 2014, 01:50:51 pm
Is the renewal page different from the one that they signed up using?  And if it is, is the signup page behind your login wall?  When someone signs up for a membership the page id is saved in the database.  When they go to renew using the default renewal links on the dashboard Civi tries to send them to the page that they originally signed up on.
CrusonWeb - Web Development, Implementation, and Support.  Specializing in CiviCRM and Joomla (although also knowledgable in Wordpress and Drupal as well).

petednz

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Re: Expired users unable to access renewal contribution page
September 18, 2014, 10:43:44 pm
You said "the user is still being redirected to the login screen"

What is determining if a 'user' is a 'member' - is it civimember synch or something else

Also to be clear, a Contribution page will act as both a JOIN and a RENEW page depending on whether the person has an existing non-expired membership (i am assuming that an expired member gets shown the JOIN version of text but may not be the case)

Can you explain you scenario a bit more so we can help?
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviContribute (Moderator: Donald Lobo) »
  • Expired users unable to access renewal contribution page

This forum was archived on 2017-11-26.