Author Topic: Case Status: Choose Case Status by opening Case (not using default) (Read 412 times)

Betty Dolfing · September 29, 2014, 03:12:33 am

Is it possible to open a case including the case status of my choice, instead of always using the default case status 'Ongoing'.

E.G. Case 1 --> Case status should be 'Submitted' when opening the case
Case 2 --> Case status should be 'Intake' when opening the case.

Coleman Watts · September 29, 2014, 06:06:11 am

I think this is something you specify in the configuration for each case type. This ought to be more clear once you upgrade to 4.5 (careful not to upgrade to 4.5.0 b/c of a case bug, wait for 4.5.1) since it includes a UI for case configuration and you don't have to mess with xml files.

Betty Dolfing · September 29, 2014, 11:22:28 pm

Thanks, and yes I too am looking forward to 4.5 (4.5.1).

However this customer will stay on 4.4.4 for at least 9 months or so, so I am looking on how to configure that in my XML.
I 've tried many things but none seem to work.

So if any body knows which code to use in an XML, than let me know.

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Author Topic: Case Status: Choose Case Status by opening Case (not using default) (Read 412 times)

Betty Dolfing

Case Status: Choose Case Status by opening Case (not using default)

Coleman Watts

Re: Case Status: Choose Case Status by opening Case (not using default)

Betty Dolfing

Re: Case Status: Choose Case Status by opening Case (not using default)