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Author Topic: Find Contacts dropdown issue  (Read 268 times)

holmesg

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  • CiviCRM version: CiviCRM 4.3.4
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Find Contacts dropdown issue
October 02, 2014, 10:48:44 am
When we do a contact search from the Find Contacts box in the left side of the CiviCRM menu bar, a few results in the dropdown results are oddly split into two items. This only happens with a few contacts. Most are as you would expect.

The first item has the name and part of the address. The second item has the rest of the address (of the same contact).

Clicking the first item of one of these odd contacts results in an error - the resultant URL does not have the cid. But clicking the second item loads the contact record as expected.

Why is this happening, and how do I fix it?

Coleman Watts

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  • CiviCRM version: The Bleeding Edge
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Re: Find Contacts dropdown issue
October 02, 2014, 10:56:27 am
What version of CiviCRM? Chances are you can fix it by upgrading.
Try asking your question on the new CiviCRM help site.

holmesg

  • I post occasionally
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  • Posts: 61
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  • CiviCRM version: CiviCRM 4.3.4
  • CMS version: Joomla! 2.5.8
  • MySQL version: 5.1.70
  • PHP version: PHP Version 5.3.22
Re: Find Contacts dropdown issue
October 02, 2014, 10:59:41 am
4.4.3

petednz

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    • Fuzion
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Re: Find Contacts dropdown issue
October 02, 2014, 11:26:50 am
from memory when we hit this in the past it was because there were paragraph/line breaks in the fields in the DB - never clear to me how they got in there, but editing the name via the UI tended to fix this I think

if that is not the case, let me know and i will help you search back for previous tickets where i might have explained it better
Sign up to StackExchange and get free expert advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

pete davis : www.fuzion.co.nz : connect + campaign + communicate

Coleman Watts

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  • I’m (like) Lobo ;)
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  • Posts: 2346
  • Karma: 183
  • CiviCRM version: The Bleeding Edge
  • CMS version: Various
Re: Find Contacts dropdown issue
October 03, 2014, 10:42:29 am
Your version of CiviCRM has security updates available. I recommend you upgrade to at least the latest 4.4 asap.
Try asking your question on the new CiviCRM help site.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Find Contacts dropdown issue

This forum was archived on 2017-11-26.