CiviCRM Community Forums (archive)

I'm working with a 4.5 install.

Everything seems to be going well - I'm in process of setting up some membership types and importing membership records - then all of a sudden I get an error message:  "Network Error - Unable to reach the server. Please refresh this page in your browser and try again."

Invariably this is happening when a modal pop-up opens, but doesn't then get populated. I'm wondering whether there is a particularly short time-out set for some of these? I'm working on a satellite connection with a long latency.

I can generally work around the issue by selecting my option to open in a new browser tab or window, in which case the pop-up seems not to be used, and I can get on.

However, for me at least, this is a particularly irritating problem. wonder if others are seeing it also?

It does seem to be intermittent, but I'll need to do more testing to be sure.

what is surprising is that the pages and pop-ups seem to be loading fine, and then suddenly things halt and I get one of these errors, but there isn't a long wait for the error to display - it is pretty quick. Which suggests to me that it isn't down to a lack of connectivity or low bandwidth, but rather something else which is triggering the error.

For example, if I'm on a screen and click an 'edit' link that should generate a pop-up, and that pop-up gives me an error, I can very quickly control-click on the edit link and bring up the edit page in a new tab, and that loads fine.

All in all it feels fishy. I'll keep a close eye on things and see if I can learn more, and if so I'll report back here.

I'm having the same error. The tabs I'm having trouble with return View Pages and were working fine under 4.4. Here is the code that calls one of the tabs:

$url = CRM_Utils_System::url('civicrm-tab/user/mcle-submissions/'.$contactID, "reset=1&snippet=1&force=1&cid=$contactID");
$tabs[] = array(
  'id' => 'mcle',
  'url' => $url,
  'title' => 'MCLE',
  'weight' => 29,
);

If I load that view, it loads fine. If I right-click on the tab and open in new tab, it loads fine. When I simply click on the tab, I get the network error.

Thanks, Coleman. When these tabs were created, an example was followed wherein a Drupal View was created with a Page display and the address of that page display was fed to the tab. The URL in my post:

$url = CRM_Utils_System::url('civicrm-tab/user/mcle-submissions/'.$contactID, "reset=1&snippet=1&force=1&cid=$contactID");

... leads to that View Page. The code I included ($tabs[] = array ...) is the only thing that existed to load the View as is into the tab.

But what you are saying is that is no longer possible, correct? If so, do you know of an example/guide for developing tabs with custom data or can you point me in the direction of what the JSON it is looking for would look like?

Thanks!

However, for me at least, this is a particularly irritating problem. wonder if others are seeing it also?

Yes - we are seeing it from time to time on only one of our computers - trying to edit any membership records. Restarting, etc., does not help (but not an issue with the account itself as it works fine from other computers). This is the log message we get

$IDS Detector Details = Array (

• => Array ( [name] => json [value] => {"name":"maxwell","field_name":"","table_name":"cc"} [page] => /civicrm/ajax/rest?entity=contact&action=getquick&json=%7B%22name%22%3A%22maxwell%22%2C%22field_name%22%3A%22%22%2C%22table_name%22%3A%22cc%22%7D [userid] => 42323 [session] => 8070e246d7xxxxxxd6a28765ac [ip] => 216.xx.xx.xx [reaction] => 2 [impact] => 53 ) [1] => Array ( [name] => IDS_request_uri [value] => /civicrm/ajax/rest?entity=contact&action=getquick&json=%7B%22name%22%3A%22maxwell%22%2C%22field_name%22%3A%22%22%2C%22table_name%22%3A%22cc%22%7D [page] => /civicrm/ajax/rest?entity=contact&action=getquick&json=%7B%22name%22%3A%22maxwell%22%2C%22field_name%22%3A%22%22%2C%22table_name%22%3A%22cc%22%7D [userid] => 42323 [session] => 8070e246d7xxxxxxd6a28765ac [ip] => 216.xx.xx.xx [reaction] => 2 [impact] => 53 ) )

Not that easy to recreate, so I'm not sure if there's any point in filing as a bug.

Thanks - saw now that that staff role did not have that permission enabled!

Hello,

I have the same problem on a fresh Drupal (7.34)+Civi(4.5.4) installation. On my local installation it's working fine, but I moved all on a remote server (which I don't manage), and this precise problem occurs all the time when trying to open a modal window.

Any help / leads woud be very appreciated !

All,

Our site is experiencing the same problem. (Drupal 7.34, CiviCRM 4.5.5)

I have created several classes of somewhat-privileged users, and prior to 4.5.x, neither had any problems. Since the upgrade, both have experienced the "Network Error - Unable to reach the server. Please refresh this page in your browser and try again." error.

In the first case, the error is experienced after searching for a user via find contacts and selecting the 'send an email' link. Oddly, when the record is selected and 'send an email' is selected from the action drop down, the error does not occur.

In the second case, the error is experienced when pulling up a member's record and selecting more->renew link. Again, there is a similar work around.

The other oddity is that when I try to recreate this problem using my non-administrator account, I do not get the error message. This is both puzzling and frustrating (as it makes it impossible for me to figure out the problem on my own).