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Author Topic: Permission problem in CIVICRM  (Read 513 times)

Shashank Garg

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Permission problem in CIVICRM
October 07, 2014, 02:25:47 pm
Superuser getting error when we are clicking any link on Administrator console.

Dashboard>CRM>Administer>Administration Console>click on any link on the console & the error page (below) comes up

Screenshot

http://screencast.com/t/69XUlOUwwxA

User already have enough rights to access the options. 




JonGold

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Re: Permission problem in CIVICRM
October 07, 2014, 02:49:22 pm
Could you submit another screenshot with the URL in it?  That doesn't look like a CiviCRM page.
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Shashank Garg

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Re: Permission problem in CIVICRM
October 08, 2014, 07:16:55 am
Here is the another screenshot

http://screencast.com/t/32AcyxAsNa8U

I am unable to access  any console link under Administer Console in CIVICRM showing error.

We are getting this problem with every user including 'Super user'.
« Last Edit: October 08, 2014, 10:24:17 am by Shashank Garg »

petednz

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Re: Permission problem in CIVICRM
October 08, 2014, 11:39:45 am
what was the url before you went to that page? just in case it is www v no-www type issue
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Shashank Garg

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Re: Permission problem in CIVICRM
October 08, 2014, 01:08:02 pm
Page URL before getting error

/administrator/?option=com_civicrm&task=civicrm/admin&reset=1

« Last Edit: October 22, 2014, 11:11:41 am by Shashank Garg »

petednz

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Re: Permission problem in CIVICRM
October 08, 2014, 01:30:31 pm
i don't pretend to know joomla but

http://joomla.demo.civicrm.org/administrator/?option=com_civicrm&task=civicrm/admin&reset=1

and i go to Admin > Customise > Tags (assuming that is what you are doing)  I end up at

http://joomla.demo.civicrm.org/administrator/?option=com_civicrm&task=civicrm/admin/tag&reset=1

your screenshot showed

/index.php?option=com_civicrm&task=civicrm/admin/tag&reset=1

compared to demo at

/administrator/?option=com_civicrm&task=civicrm/admin/tag&reset=1

does that give you a clue?
« Last Edit: October 08, 2014, 03:49:44 pm by petednz »
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Dan C

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Re: Permission problem in CIVICRM
October 08, 2014, 02:10:55 pm
*smacks forehead*

I can't believe I didn't see that before (I have been following the thread since the beginning) but petednz is correct that the /administrator/ is being lost on the URL.  I have seen this happen before in Joomla, although I have never been sure of the cause.  Usually rebuilding the menus will fix it, if not then you should check the civicrm.settings.php file in /administrator/component/com_civicrm/ and make sure the base URL contains /administrator/ at the end.
CrusonWeb - Web Development, Implementation, and Support.  Specializing in CiviCRM and Joomla (although also knowledgable in Wordpress and Drupal as well).
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Permission problem in CIVICRM

This forum was archived on 2017-11-26.