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Author Topic: Payment Processor Error message 77:  (Read 590 times)

leupi

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Payment Processor Error message 77:
October 10, 2014, 07:40:33 pm
For some reason whenever someone tries to make a donation the get an error message saying:
Payment Processor Error message 77:

This seems to have happened after I enabled the ‘Dummy’ credit card processor in CiviCRM. It was not set to default and was not the one that my donation pages were using. I disabled it and verified that my donation pages were using my regular credit card processor but any donations are still getting that error. I’m not sure that enabling the ‘Dummy’ processor was the issue, it just seems that after that the error started appearing. I’m using Drupal 7, CiviCRM 4.4, and authorize.net.

Any thoughts?

leupi

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Re: Payment Processor Error message 77:
October 11, 2014, 08:23:51 am
I contacted authorize.net today and got this:

Quote
Hello, my name is Authorize.net. How may I assist you today?

Me: I'm using Drupal and whenever someone tried to give a donation they get the error Payment Processor Error message 77:
 
Authorize.net: Sure, I can help you with that.

Authorize.net: Please hold while I review your account information. Thank you.

Me: Thanks

Authorize.net: Here is the error details I have found on file: 3 77 The SSN or tax ID is invalid. The value submitted in x_customer_tax_id failed validation.

Me: Is that referring to our tax ID, the business'?

Authorize.net: It is referring to the value being passed to us: x_customer_tax_id

Me: OK, that's strange, that shouldn't have changed.

Me: And I assume that value is in our submission form somewhere?

Authorize.net: Yes, that is what the error is showing.

Me: OK, I'll look into it. Do you have any suggestions? I have no idea why this is suddenly happening. Can you see when it started?

Authorize.net: I am not able to see the error here; and I do show that transactions are processing.

Authorize.net: The last transaction we received was 9/30/2014.

Is this x_customer_tax_id something that the CiviCRM form is passing to authorize.net? I don't recall putting our tax ID in CiviCRM at anytime (or am I misunderstanding their response?

Dan C

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Re: Payment Processor Error message 77:
October 11, 2014, 10:31:16 am
I am not familiar with the authorize.net code in Civi specifically, but I have worked with Authorize.net's API and I have never built a system that sent the tax ID to them.  I have also never seen this field in Civi on the UI end and have never had to enter it for a client.

I feel like the tax ID is something that should be specific to the authorize.net account and I thought in the past I had given that information to them during the setup if the account, so something seems weird with what they told you.  That said, did you double check that the API credentials that you have set up in Civi are correct, maybe something is wrong there (particularly with the API key which can be regenerated at any time).
CrusonWeb - Web Development, Implementation, and Support.  Specializing in CiviCRM and Joomla (although also knowledgable in Wordpress and Drupal as well).

leupi

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Re: Payment Processor Error message 77:
October 15, 2014, 05:03:00 am
I agree with everything you said. The first troubleshooting I did was to change the API key and add the new key to CiviCRM as that has happened to me before but it changed nothing. Guess I'll be on the phone with them this morning.

leupi

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Re: Payment Processor Error message 77:
October 15, 2014, 08:48:08 am
I'm able to send donations using my test server which is not using SSL while on production, which is using SSL, is failing. In the console I see the following on both test and prod:

Quote
Uncaught ReferenceError: cj is not defined BillingBlock.js?ndhryf:82(anonymous function)

Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings.  It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains. VM18739 ping?client_id=273569242792204&domain=www."example".org&origin=1&redirect_uri=https%3A%2F…:

I don't know if that's what's actually causing the error or if it's something else but that's the only thing I see in the console. But as I stated, even though the error shows on test the transaction goes through.
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