CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Settings Not Saving
Pages: [1]

Author Topic: Settings Not Saving  (Read 945 times)

bmw

  • I post occasionally
  • **
  • Posts: 103
  • Karma: 4
    • Alcohol Justice - The Industry Watchdog
  • CiviCRM version: 4.5.8
  • CMS version: Joomla! 3.4.0
  • MySQL version: 5.5.42-cli
  • PHP version: 5.3.27
Settings Not Saving
October 27, 2014, 03:48:28 pm
I just migrated my development upgrade to the production site. Changed all the Resource URLs. It is all populated and appears working. Except, when I make a setting change none of the settings screens show that change despite the toaster pop-up stating the changes were saved successfully.

Please advise.
Bruce Wolfe, M.S.W., CIO
Alcohol Justice, 501(c)3

Coleman Watts

  • Administrator
  • I’m (like) Lobo ;)
  • *****
  • Posts: 2346
  • Karma: 183
  • CiviCRM version: The Bleeding Edge
  • CMS version: Various
Re: Settings Not Saving
October 27, 2014, 03:56:40 pm
Seems unlikely that would be the only thing amiss if something went wrong in your migration. Try poking around a bit more. Do popup forms work? Does saving contacts, tags, etc work?
Try asking your question on the new CiviCRM help site.

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Settings Not Saving
October 28, 2014, 06:42:02 am
See http://forum.civicrm.org/index.php/topic,28062.msg146960.html#msg146960
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

bmw

  • I post occasionally
  • **
  • Posts: 103
  • Karma: 4
    • Alcohol Justice - The Industry Watchdog
  • CiviCRM version: 4.5.8
  • CMS version: Joomla! 3.4.0
  • MySQL version: 5.5.42-cli
  • PHP version: 5.3.27
[SOLVED] Re: Settings Not Saving
October 28, 2014, 11:44:48 am
Thanks guys. No, no edits to records and the like are being saved.

Coleman, I've been poking around but I need a little more information as to where to poke.

Hershel, hmmm...seems that the original entries did get truncated to N;. I once again like you suggested made it NULL, emptied templates_c/en_US and refreshed the screen.

Works!!! This is very weird. I will have to monitor it to see if it reverts back to N; again.

What would the reason be for that?
« Last Edit: October 28, 2014, 01:34:58 pm by bmw »
Bruce Wolfe, M.S.W., CIO
Alcohol Justice, 501(c)3

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Settings Not Saving
October 28, 2014, 11:49:11 am
> If this is the crux of the matter then why?

Yes, that file will always come right back.

Perhaps try re-installing into a tmp database, to make sure your civicrm.settings.php is right.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

Lionsharz

  • I post occasionally
  • **
  • Posts: 76
  • Karma: 0
    • www.ulearnschool.com
  • CiviCRM version: 4.4.4
  • CMS version: Drupal 7
  • PHP version: 5.3 / 5.4
Re: Settings Not Saving
October 30, 2014, 09:17:38 am
having this same issue mysef. I also deleted the templates_c/en_us folder, cleared caches, put "NULL" into the civicrm_domain table. Still won't allow me to save any of the settings.

As the OP I cannot save changes to any of my settings... Is there something else I might try?

Thanks!
www.ulearnschool.com

MtnPavlas

  • I’m new here
  • *
  • Posts: 20
  • Karma: 1
  • CiviCRM version: 4.4.6
  • CMS version: Joomla 3.3.3
  • MySQL version: 5.5
  • PHP version: 5.4
Re: Settings Not Saving
November 04, 2014, 01:14:55 am
+1 on this issue. In my case, I specifically cannot save these system settings: Misc (Undelete, PDFs, Limits, Logging, Captcha, etc.) Like the other posters, I get the toaster message that changes saved successfully but when I reopen the config page in question, they didn't.
All other settings save just fine. So do contacts, memberships, etc.

I have entered "NULL" in the config_backend field in the civicrm_domain table per the suggestion from the thread mentioned above in one of the answers. However, if I go into one of the config screens (e.g. the Misc one) and save, this field value gets reverted back to "N;" in the d/b.

Thanks a lot for any pointers. (I know, I know, I'm double-posting... but the other thread was from 2013 so shame on me for not seeing that initially - looks like this one is fresher so am adding to here - sorry about that.)

EDIT: I feel like a total (fill in the blank) ... burning the midnight oil I was sheepishly entering "NULL" rather than just clearing the config_backend field value; I also cleared the "en_us" template folder - I'll post the full path (for Joomla at least) as I did not see it above: public_html/media/civicrm/templates_c/en_us

Hopefully my mistake will help someone in the future ;-) Thank you, community volunteers, for helping others in this forum.
« Last Edit: November 04, 2014, 01:38:17 am by MtnPavlas »

Dan C

  • I post frequently
  • ***
  • Posts: 179
  • Karma: 17
  • CiviCRM version: All
  • CMS version: Joomla 2.5 and 3.X, Drupal 7, Wordpress 3.7 and up
  • MySQL version: 5.1.7 and up
  • PHP version: 5.3.5 and up
Re: Settings Not Saving
November 04, 2014, 04:44:45 am
Quote from: Lionsharz on October 30, 2014, 09:17:38 am
having this same issue mysef. I also deleted the templates_c/en_us folder, cleared caches, put "NULL" into the civicrm_domain table. Still won't allow me to save any of the settings.

As the OP I cannot save changes to any of my settings... Is there something else I might try?

Thanks!

Don't put the word Null in that field, you need to make the value null.  If you are using Phpmyadmin there is a check box when you edit the row to mark that field as null.  If you are doing it from the command line you would use a query like this:

Code: [Select]
UPDATE your_table
SET    your_column = NULL
WHERE  some_id = 1;
Note the lack of quotes around the null.
CrusonWeb - Web Development, Implementation, and Support.  Specializing in CiviCRM and Joomla (although also knowledgable in Wordpress and Drupal as well).

Lionsharz

  • I post occasionally
  • **
  • Posts: 76
  • Karma: 0
    • www.ulearnschool.com
  • CiviCRM version: 4.4.4
  • CMS version: Drupal 7
  • PHP version: 5.3 / 5.4
Re: Settings Not Saving
November 04, 2014, 07:30:11 am
Did all these things. Still not saving settings...  :'(

EDIT - Dry your tears! All is well. Maybe you need first to rm -rf the templates_c/ folder and *then* add the NULL to the database. I'm not sure. Anyways I did it a few times and eventually it came good. Fwiw I also added NULL value to the locales row of the civicrm_domain table and removed the locale_custom_strings because I was primarily trying to save Localization Settings. The latter repopulates itself so its not a big deal as far as I can see.

Note - i'm not an expert on this - the above is trial and error. I'm just documenting all that I did in case anyone else reads. None of the above broke my installation in any way.
« Last Edit: November 04, 2014, 07:46:58 am by Lionsharz »
www.ulearnschool.com
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Settings Not Saving

This forum was archived on 2017-11-26.