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  • CiviCRM Community Forums (archive) »
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  • Using CiviCampaign (Moderators: Kiran Jagtap, xavier) »
  • Petition - Email confirmation link does lead to empty template/page
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Author Topic: Petition - Email confirmation link does lead to empty template/page  (Read 716 times)

Mich___

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Petition - Email confirmation link does lead to empty template/page
November 01, 2014, 02:53:23 pm
A not yet registered user would get an email to confirm his/her signature.
The correct email template is received, but when choosing the link {$petition.confirmUrlPlainText}
http://www.gemeingut.org/civi-public/?page=CiviCRM&q=civicrm/petition/confirm&reset=1&cid=10989&sid=7860&h=3018b6b713b77bb2&a=19136&p=12

it does open an empty page, and the user does not receive a
second confirmation email. (see image)

Any hints why this happens and where I would make changes to repair?

What works fine: If logged in as administrator I will not need to confirm the signature and I will
instantly get the final confirmation email.


Best wishes.

Using 4.4.7
« Last Edit: November 01, 2014, 03:45:56 pm by Mich___ »

Michael McAndrew

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Re: Petition - Email confirmation link does lead to empty template/page
November 03, 2014, 08:03:43 am
Hey there,

Looks like you are using Wordpress.  Normally, I would say that you should try and recreate this problem on the demo site: http://civicrm.org/demo but I think that with the email and anonymous user restrictions you won't be able to test this becuase you won't get the email.

Sometimes blank pages like that are caching issues.  Have you tried clearing all your caches, and template files, etc.

If I were debugging and that doesn't work, then the first thing I would be wondering is, is this a WP issue or a CiviCRM issue?  My hunch is that it is related to some way in which your WP is set up, rather than a bug in CiviCRM.

If you are a developer and able to debug a bit, then the CiviCRM code for that page doesn't look to complicated? https://github.com/civicrm/civicrm-core/blob/6978ebe07ecc2336ab9b12ee9872d81ef961c740/CRM/Campaign/Page/Petition/Confirm.php

Appreciate that this is not much help - can't think of anything else to suggest at this point in time - sorry about that - hopefully someone who has a better idea will chip in...
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Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviCampaign (Moderators: Kiran Jagtap, xavier) »
  • Petition - Email confirmation link does lead to empty template/page

This forum was archived on 2017-11-26.