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Author Topic: Is CiviCRM the right CRM for us?  (Read 3602 times)

agferriz

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Is CiviCRM the right CRM for us?
November 04, 2014, 10:04:09 am
Hello all!!

First I will like to thank you all for readind this, and any feedback will be really appreciated.

We are creating a Foundation and we are thinking which is the best CRM to cover our needs, so therefore we have plenty of questions  :)

First, let me try to summarize the purpose of the Foundation which be a online tool to collect founds and distribute them among several partners / NGO's. We will be collecting founds online and through piggy banks mainly.

We have read the basic documentation for CiviCRM and some extension documentation and we have the following questions:

1) If we want to handle the mails to communicate with doners, to receive donations online, and to collaborate with other NGO's, and if possible handle the inventory of tshirts and piggy banks, which are the modules or extensions that we need to use?

Is there anyway to estimate the initial instalation and customizing effort? And are developments often needed?

2) We are going to develop our webpage with Wordpress and we will love to have the following integrations

   - 2.1 To collect doner information, and also clients buying merchandasing in Civi
   - 2.2. Display in the Web the actual status of collecting founds per project (e.g. Project A 1.000 € collected, 500 € remaining)

3) We are going to develop our online shop using Woocommerce, is there any integration already available?

4) Is there any integration available with Mailchimp? Or is the mailing functionality available as good as Mailchimp?

5) Is there any functionality or extension available for Inverntory Management (just for piggy banks and tshirts)?

6) Is there any functionality or extension available for Accounting and Auditing?

7) Have anyone used the CiviGrant extension? I have read that it is specific for Foundations collecting founds for other NGOs, but I haven't found (or haven't been able) any information about its functionality, etc.

I know that there are a lot of questions, but I hope that you can help us solving our doubt in order to move forward

MANY THANKS!
Alberto

petednz

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Re: Is CiviCRM the right CRM for us?
November 04, 2014, 11:33:14 am
I haven't seen any discussion about woocommerce but assume you have searched but not found anything.

Drupal has some integration between Commerce and CiviCRM. So if your CMS is still negotiable this might be a factor for you. Commerce also has some inventory management modules.

No idea about 'auditing' but we have done some integration between CiviCRM and Xero which is an online accounting system.

Am sure others will chip in on other comments.

Oh re civimail v mailchimp - civimail covers the fundamentals but doesn't offer some of the UI smoothness as mailchimp particularly with respect to templates i believe. But we have dozens of clients happily using civimail some of whom were using mailchimp previously.
« Last Edit: December 13, 2014, 03:37:04 pm by petednz »
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agferriz

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Re: Is CiviCRM the right CRM for us?
November 05, 2014, 02:00:02 am
Thanks for your response peterdnz!!

I didn't know about the integration with Woocommerce using Drupal, I will try to search for more detail but most likely we will develop de web with Wordpress as we have more skills developing.

Regarding the mailing functionality thanks for the explanation, most likely we will use Mailchimp then :)

If anyone else has more insights about the rest of my initial questions it will be really appreciated

Best regards,
Alberto

petednz

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Re: Is CiviCRM the right CRM for us?
November 05, 2014, 11:55:58 am
Quote from: agferriz on November 05, 2014, 02:00:02 am
I didn't know about the integration with Woocommerce using Drupal
I think you mis-read me. I did not say woocommerce. I said Commerce, https://www.drupal.org/project/commerce
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Michael McAndrew

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Re: Is CiviCRM the right CRM for us?
November 06, 2014, 03:37:22 am

Quote
1) If we want to handle the mails to communicate with doners
CiviMail
Quote
to receive donations online
CiviContribute
Quote
and to collaborate with other NGO's,
This one is a bit vague - can you expand on what you mean?
Quote
and if possible handle the inventory of tshirts and piggy banks
I don't think CiviCRM is amazing on inventory management since it doesn't have the concept of stock.

Quote
Is there anyway to estimate the initial instalation and customizing effort?
Probably best to speak to a couple of partners, but have a fairly good idea of what you want to do first (more detailed than this post)
Quote
And are developments often needed?
If I were doing this, I would want to do put aside an annual budget for IT developments, because organisations change and grow and improve and you want to have a budget for your CRM to change and grow and improve alongside your organisation. IMO it is a mistake to this of this as an initial outlay with no more money spent in the future - you should think of it as a service, that you use each year.  It might be that some years you spend less than others, and over time, the annual spend may go down (maybe the second year you will spend significantly less than year 1, but maybe not).  But the above advice is not CiviCRM specific, it more about the way you approach your IT spend in general.

Quote
2) We are going to develop our webpage with Wordpress and we will love to have the following integrations

   - 2.1 To collect doner information, and also clients buying merchandasing in Civi
   - 2.2. Display in the Web the actual status of collecting founds per project (e.g. Project A 1.000 € collected, 500 € remaining)

This is out of the box stuff for CiviContribute

Quote
3) We are going to develop our online shop using Woocommerce, is there any integration already available?

Not sure

Quote
4) Is there any integration available with Mailchimp? Or is the mailing functionality available as good as Mailchimp?

Yes to both.  Mailchimp has a nicer user interface, but CiviMail on its own is better integrated.

Quote
5) Is there any functionality or extension available for Inverntory Management (just for piggy banks and tshirts)?

Not as far as I know.

Quote
6) Is there any functionality or extension available for Accounting and Auditing?

There is quickbooks integration.

Quote
7) Have anyone used the CiviGrant extension? I have read that it is specific for Foundations collecting founds for other NGOs, but I haven't found (or haven't been able) any information about its functionality, etc.

CiviGrant is useful primarily for organisations that distribute money - see http://book.civicrm.org/user/current/grants/what-is-civigrant/
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agferriz

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Re: Is CiviCRM the right CRM for us?
November 12, 2014, 06:01:33 am
Thanks to Michael McAndrew and petednz for your answers!!

Quote
Quote
and to collaborate with other NGO's
This one is a bit vague - can you expand on what you mean?

Our Foundation is going to distribute founds to different projects of NGO's. From your answers I see that CiviGrant will serve this pourpose

Quote
Quote
Is there anyway to estimate the initial instalation and customizing effort?
Probably best to speak to a couple of partners, but have a fairly good idea of what you want to do first (more detailed than this post)

Sure, that I will need to provide more info. Any recomendation of partners? As I see there are no partners in Spain so I am open to suggestions

Quote
Quote
And are developments often needed?
If I were doing this, I would want to do put aside an annual budget for IT developments, because organisations change and grow and improve and you want to have a budget for your CRM to change and grow and improve alongside your organisation. IMO it is a mistake to this of this as an initial outlay with no more money spent in the future - you should think of it as a service, that you use each year.  It might be that some years you spend less than others, and over time, the annual spend may go down (maybe the second year you will spend significantly less than year 1, but maybe not).  But the above advice is not CiviCRM specific, it more about the way you approach your IT spend in general.

Michael I completely agree that I should see CRM as a service more than a punctual project which will need no future develpoments. Indeed in our business plan I was putting a initial buget and a peridical budget for CRM, what I was trying to understand is the flexibility of the "out of the box" functionality generally speaking. In my experience with system implementation I have faced sofwares that require developments almost everytime (e.g. SAP CRM or SD) and other softwares that offer a lot of custimizing without having to code. That was more or less what I was referring to, that general sense of CiviCRM of you as expert implementators.

Thanks for everything!

xavier

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Re: Is CiviCRM the right CRM for us?
November 12, 2014, 06:28:55 am
If the focus is to follow the financial transfer, civigrant works, if the focus is more on the process of selecting and evaluating proposals and follow up, it might be better to use civicase and customise.

X+
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Hershel

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Re: Is CiviCRM the right CRM for us?
November 12, 2014, 10:52:44 am
Quote from: agferriz on November 12, 2014, 06:01:33 am
  Any recomendation of partners? As I see there are no partners in Spain so I am open to suggestions

Generally no one will recommend one partner over another here, but you can post on the CiviCRM Jobs forum or contact directly any partners who seem fitting--there may be some who at least know Spanish. Desde luego, no lo hago. ;)
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jaapjansma

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Re: Is CiviCRM the right CRM for us?
December 12, 2014, 01:13:22 am
Regarding the accounting and inventory management. There is a seperate Open Source tool for this called Odoo (http://www.odoo.com). We have been developing an extension for synchronisation between Odoo and CiviCRM. This synchronisation synchonises all the contacts to Odoo and contriobutions to Odoo invoices. We have also managed to synchronise the other way around menaing that new invoices created in Odoo are saved as Contributions in Civi. And that payment reminders are send from Odoo and strored as an activity in CiviCRM.

The Odoo software has an inventory management module.
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gschiltz

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Re: Is CiviCRM the right CRM for us?
January 27, 2015, 11:04:49 am
Quote from: jaapjansma on December 12, 2014, 01:13:22 am
Regarding the accounting and inventory management. There is a seperate Open Source tool for this called Odoo (http://www.odoo.com). We have been developing an extension for synchronisation between Odoo and CiviCRM. This synchronisation synchonises all the contacts to Odoo and contriobutions to Odoo invoices. We have also managed to synchronise the other way around menaing that new invoices created in Odoo are saved as Contributions in Civi. And that payment reminders are send from Odoo and strored as an activity in CiviCRM.

The Odoo software has an inventory management module.

I'm planning to implement both CiviCRM and Odoo for a nonprofit of which I am the director (I'm a retired software engineer as well). Above, you say "We have been developing an extension for synchronisation between Odoo and CiviCRM." Would you please elaborate? Is this an open source module? How far along is development on the module? Thanks.

jaapjansma

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Re: Is CiviCRM the right CRM for us?
January 28, 2015, 12:21:38 am
Hey,

The Odoo synchronisation is open source but not yet published on the extension directory. This will probably happen in the comming months. You can find the extension on https://github.com/CiviCooP/org.civicoop.odoosync

There is also an Odoo addon to sync invoices back to CiviCRM. But I am not sure wether that one is open source (I think it is). I will ask the developer to reply to this post.
Developer at Edeveloper / CiviCoop

RoelAdriaans

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Re: Is CiviCRM the right CRM for us?
January 28, 2015, 01:20:16 am
I'm the developer that created the odoo to civicrm synchronisation with jaapjansma.

Like he said, Odoo is an opensource ERP with a complete accounting solutions.
It can even act as a webshop, website, point of sale, fleet management. There is also a limited membership module, but not as extended and flexible as civicrm.. </sales pitch>

Our module uses the connector module, http://odoo-connector.com/ .
The synchronisation is currently basds on invoices, and syncs to the civicrm contributions as Jaap said.

The module is multicompany, and created for version 7.
The connector is there for version 8, and porting the Odoo part to version 8 looks pretty easy. Those parts haven't changed..

The Odoo modules are still in development and can be found on https://github.com/SPnl/civicrm_connector . This module is pretty specific, for our client. If there is demand we can create a more generic set of modules.

gschiltz

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Re: Is CiviCRM the right CRM for us?
January 28, 2015, 07:41:16 am
Thanks to both Jaap and Roel for your quick replies. I'll look into the github repos that you pointed me to.

Upperholme

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Re: Is CiviCRM the right CRM for us?
January 29, 2015, 07:03:55 am
@agferriz Just spotted this thread.

I don't where you are now with your project, but in terms of partners based in Spain, there is iXiam in Barcelona, and I'm a couple of hours down the road from them in southern Catalunya (although I work in English and not Spanish/Catalan).

Also the Odoo link is really interesting.
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