CiviCRM Community Forums (archive)

I'm trying to upgrade CiviCRM from 4.3.8 to 4.5.3.  I've been following the upgrade guide and I've gotten to the step of running the upgrade process. When I browse to the upgrader, I see these errors:

    User warning: Smarty error: unable to read resource: "CRM/common/l10n.js.tpl" in Smarty->trigger_error() (line 1094 of /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php).
    User error: Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.php' (core.load_plugins.php, line 118) in Smarty->trigger_error() (line 1094 of /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php).
    User error: Smarty error: [plugin] prefilter 'resetExtScope' is not implemented in Smarty->trigger_error() (line 1094 of /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php).


And if I click the option to proceed with the upgrade, it fails quite promptly:
[Error: Upgrade DB to 4.3.9]

Exception: "PHP Error 256 at /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php:1094: Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.php' (core.load_plugins.php, line 118)"

#0 [internal function](): CRM_Queue_ErrorPolicy->onError(256, "Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.ph...", "/var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php", 1094, (Array:3))
#1 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php(1094): trigger_error("Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.ph...", 256)
#2 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php(1855): Smarty->trigger_error("[plugin] could not load plugin file 'prefilter.resetExtScope.php'\n (core.loa...", 256)
#3 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/internals/core.load_plugins.php(118): Smarty->_trigger_fatal_error("[plugin] could not load plugin file 'prefilter.resetExtScope.php'\n", NULL, NULL, "/var/www/html/civicrm/v4.5.3-d7/packages/Smarty/internals/core.load_plugins.php", 118)
#4 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty_Compiler.class.php(2218): smarty_core_load_plugins((Array:1), Object(Smarty_Compiler))
#5 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty_Compiler.class.php(236): Smarty_Compiler->_load_filters()
#6 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php(1490): Smarty_Compiler->_compile_file("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl", "{* file to handle db changes in 4.3.9 during upgrade *}\n", NULL)
#7 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php(1423): Smarty->_compile_source("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl", "{* file to handle db changes in 4.3.9 during upgrade *}\n", NULL, "/var/www/html/fctest/docroot/sites/default/files/civicrm/templates_c/en_US//%...")
#8 /var/www/html/civicrm/v4.5.3-d7/packages/Smarty/Smarty.class.php(1262): Smarty->_compile_resource("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl", "/var/www/html/fctest/docroot/sites/default/files/civicrm/templates_c/en_US//%...")
#9 /var/www/html/civicrm/v4.5.3-d7/CRM/Core/Smarty.php(205): Smarty->fetch("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl", NULL, NULL, FALSE)
#10 /var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Form.php(405): CRM_Core_Smarty->fetch("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl")
#11 /var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Form.php(437): CRM_Upgrade_Form->processLocales("/var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Incremental/sql/4.3.9.mysql.tpl", "4.3.9")
#12 /var/www/html/civicrm/v4.5.3-d7/CRM/Upgrade/Form.php(699): CRM_Upgrade_Form->processSQL("4.3.9")
#13 [internal function](): CRM_Upgrade_Form::doIncrementalUpgradeStep(Object(CRM_Queue_TaskContext), "4.3.9", "4.3.8", "4.5.3", "/tmp/civicrm-post-upgradeXSvVMo")
#14 /var/www/html/civicrm/v4.5.3-d7/CRM/Queue/Task.php(82): call_user_func_array((Array:2), (Array:5))
#15 /var/www/html/civicrm/v4.5.3-d7/CRM/Queue/Runner.php(189): CRM_Queue_Task->run(Object(CRM_Queue_TaskContext))
#16 /var/www/html/civicrm/v4.5.3-d7/CRM/Queue/Page/AJAX.php(48): CRM_Queue_Runner->runNext(TRUE)
#17 /var/www/html/civicrm/v4.5.3-d7/CRM/Queue/ErrorPolicy.php(89): CRM_Queue_Page_AJAX::{closure}()
#18 /var/www/html/civicrm/v4.5.3-d7/CRM/Queue/Page/AJAX.php(51): CRM_Queue_ErrorPolicy->call(Object(Closure))
#19 [internal function](): CRM_Queue_Page_AJAX::runNext()
#20 /var/www/html/civicrm/v4.5.3-d7/CRM/Core/Invoke.php(296): call_user_func((Array:2))
#21 /var/www/html/civicrm/v4.5.3-d7/CRM/Core/Invoke.php(75): CRM_Core_Invoke::runItem((Array:13))
#22 /var/www/html/civicrm/v4.5.3-d7/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:5))
#23 /var/www/html/civicrm/v4.5.3-d7/drupal/civicrm.module(457): CRM_Core_Invoke::invoke((Array:5))
#24 [internal function](): civicrm_invoke("upgrade", "queue", "ajax", "runNext")
#25 /var/www/html/fctest/docroot/includes/menu.inc(517): call_user_func_array("civicrm_invoke", (Array:4))
#26 /var/www/html/fctest/docroot/index.php(21): menu_execute_active_handler()
#27 {main}


I'm at a total loss with what the problem is and how to resolve it. 

Yes, several times. 

Yah, our setup was done by CivicActions, a consulting firm specializing in CiviCRM setups. They put CiviCRM in /var/www/html/civicrm/<the version number>
So my old version is /var/www/html/civicrm/v4.3.8-d7/ and the new one is /var/www/html/civicrm/v4.5.3-d7/

There is a file called settings_location.php in /var/www/html/civicrm. A symbolic link to it exists inside the civicrm directories (ie /v.../v4.5.3-d7/) . The contents of the file are simply: define( 'CIVICRM_CONFDIR', '/var/www/html/fctest/docroot/sites' ); /v.../docroot/sites/default/ contains the configuration files for CiviCRM: civicrm.settings.inc and civicrm.settings.php

A symbolic link inside sites/all/modules (named civicrm) points to the location of the current version of CiviCRM (/v.../civicrm/v4.5.3-d7/).

Honestly I'm not happy with the way they set things up and I see some problems with the setup. For example, the settings_location.php says that the config files are in the *** docroot, but that same settings_location.php file is referenced by our live site which has its' config files in the *** docroot. So the live site will reference the wrong configuration files! But that wouldn't interfere with the upgrading since I'm upgrading the test site right now, not the live site. But it could make our live site wonky... I'm not sure how to resolve this inconsistency other than to abandon the way that CivicActions set it up and use the standard setup. I'm not sure why they decided to set it up like this.

Hi, I tried moving CiviCRM to the standard location and running it from there with the original version, 4.3.8. It ran fine from there (I restored a backup of the database) after I restarted Apache, php-fpm, and memcached.

However, once I tried to upgrade it to a more recent version, such as 4.4.9, I got the same errors as before:
User error: Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.php' (core.load_plugins.php, line 118) in Smarty->trigger_error() (line 1094 of /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).
User error: Smarty error: [plugin] prefilter 'resetExtScope' is not implemented in Smarty->trigger_error() (line 1094 of /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php).

Error: Upgrade DB to 4.3.9]

Exception: "PHP Error 256 at /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php:1094: Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.php' (core.load_plugins.php, line 118)"

#0 [internal function](): CRM_Queue_ErrorPolicy->onError(256, "Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.ph...", "/var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty...", 1094, (Array:3))
#1 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php(1094): trigger_error("Smarty error: [plugin] could not load plugin file 'prefilter.resetExtScope.ph...", 256)
#2 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php(1855): Smarty->trigger_error("[plugin] could not load plugin file 'prefilter.resetExtScope.php'\n (core.loa...", 256)
#3 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/internals/core.load_plugins.php(118): Smarty->_trigger_fatal_error("[plugin] could not load plugin file 'prefilter.resetExtScope.php'\n", NULL, NULL, "/var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/intern...", 118)
#4 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty_Compiler.class.php(2218): smarty_core_load_plugins((Array:1), Object(Smarty_Compiler))
#5 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty_Compiler.class.php(236): Smarty_Compiler->_load_filters()
#6 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php(1490): Smarty_Compiler->_compile_file("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...", "{* file to handle db changes in 4.3.9 during upgrade *}\n", NULL)
#7 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php(1423): Smarty->_compile_source("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...", "{* file to handle db changes in 4.3.9 during upgrade *}\n", NULL, "/var/www/html/fctest/docroot/sites/default/files/civicrm/templates_c/en_US//%...")
#8 /var/www/html/fctest/docroot/sites/all/modules/civicrm/packages/Smarty/Smarty.class.php(1262): Smarty->_compile_resource("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...", "/var/www/html/fctest/docroot/sites/default/files/civicrm/templates_c/en_US//%...")
#9 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Core/Smarty.php(194): Smarty->fetch("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...", NULL, NULL, FALSE)
#10 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Form.php(300): CRM_Core_Smarty->fetch("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...")
#11 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Form.php(324): CRM_Upgrade_Form->processLocales("/var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Incrementa...", "4.3.9")
#12 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Upgrade/Form.php(574): CRM_Upgrade_Form->processSQL("4.3.9")
#13 [internal function](): CRM_Upgrade_Form::doIncrementalUpgradeStep(Object(CRM_Queue_TaskContext), "4.3.9", "4.3.8", "4.4.9", "/tmp/civicrm-post-upgrade6U6nxp")
#14 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Queue/Task.php(79): call_user_func_array((Array:2), (Array:5))
#15 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Queue/Runner.php(186): CRM_Queue_Task->run(Object(CRM_Queue_TaskContext))
#16 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Queue/Page/AJAX.php(44): CRM_Queue_Runner->runNext(TRUE)
#17 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Queue/ErrorPolicy.php(80): CRM_Queue_Page_AJAX::{closure}()
#18 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Queue/Page/AJAX.php(47): CRM_Queue_ErrorPolicy->call(Object(Closure))
#19 [internal function](): CRM_Queue_Page_AJAX::runNext((Array:5))
#20 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Core/Invoke.php(289): call_user_func((Array:2), (Array:5))
#21 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Core/Invoke.php(72): CRM_Core_Invoke::runItem((Array:13))
#22 /var/www/html/fctest/docroot/sites/all/modules/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:5))
#23 /var/www/html/fctest/docroot/sites/all/modules/civicrm/drupal/civicrm.module(456): CRM_Core_Invoke::invoke((Array:5))
#24 [internal function](): civicrm_invoke("upgrade", "queue", "ajax", "runNext")
#25 /var/www/html/fctest/docroot/includes/menu.inc(517): call_user_func_array("civicrm_invoke", (Array:4))
#26 /var/www/html/fctest/docroot/index.php(21): menu_execute_active_handler()
#27 {main}

Weird. The plugins are there.

Do you have this file? It should be at:

https://github.com/civicrm/civicrm-core/blob/master/CRM/Core/Smarty/plugins/prefilter.resetExtScope.php