CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Contact Merge Issue
Pages: [1]

Author Topic: Contact Merge Issue  (Read 541 times)

planetwebb

  • I post occasionally
  • **
  • Posts: 62
  • Karma: 2
  • CiviCRM version: 4.5.8
  • CMS version: Joomla 2.5.28 / Drupal 7.34
  • MySQL version: 5.5.34-cll-lve
  • PHP version: 5.3.22
Contact Merge Issue
November 14, 2014, 05:06:04 pm
I'm seeing an issue when merging two contacts.  When reviewing the duplicate entry, you have the option (click box) to copy to the entry you plan to keep.  Regardless of the checkbox selection, the data from the duplicate entry is copied before deleting.  You wind up with multiple home email addresses, phone numbers and postal addresses.

I've duplicated this on the demo server:

1)  Create new contact with same name as a known contact in the database, along with test email, phone, etc.
2)  Search and select the two contacts to merge
3)  Do not click any of the "copy" boxes
4)  Merge contact

You'll see that the data copies with the box "unchecked".

Let me know if I should create a bug report.

Keith
« Last Edit: November 16, 2014, 12:35:53 pm by planetwebb »

planetwebb

  • I post occasionally
  • **
  • Posts: 62
  • Karma: 2
  • CiviCRM version: 4.5.8
  • CMS version: Joomla 2.5.28 / Drupal 7.34
  • MySQL version: 5.5.34-cll-lve
  • PHP version: 5.3.22
Re: Contact Merge Issue
November 27, 2014, 08:21:27 pm
Running another test on the demo server, this time I received the following error.  On the duplicate contact that I created, I selected to copy merrie@test.com but not merrie2@test.com.  I also did not select the 555-555-1212 to copy but it transferred...

Hoping the error message will provide a clue.

Michael McAndrew

  • Forum Godess / God
  • I live on this forum
  • *****
  • Posts: 1274
  • Karma: 55
    • Third Sector Design
  • CiviCRM version: various
  • CMS version: Nearly always Drupal
  • MySQL version: 5.5
  • PHP version: 5.3
Re: Contact Merge Issue
December 01, 2014, 11:22:24 am
Quote
You wind up with multiple home email addresses, phone numbers and postal addresses

This is the expected behaviour for email addresses and phone number - we allow people to have more than one each location type

It is NOT the expected for postal addresses.  Are you sure you are experiencing this for postal addresses? I couldn't see that in your example.
Service providers: Grow your business, build your reputation and support CiviCRM. Become a partner today

planetwebb

  • I post occasionally
  • **
  • Posts: 62
  • Karma: 2
  • CiviCRM version: 4.5.8
  • CMS version: Joomla 2.5.28 / Drupal 7.34
  • MySQL version: 5.5.34-cll-lve
  • PHP version: 5.3.22
Re: Contact Merge Issue
December 01, 2014, 02:08:45 pm
Please see the attached sequence reproduced on the demo server:

1)  Original contact on the demo server
2)  Create duplicate contact with phone, email and postal details
3)  Select to merge, omitting (no check box) and selecting (check box) data to transfer to original contact
4)  Merge results

It looks like all data is transferred regardless of checking the box to transfer.

Michael McAndrew

  • Forum Godess / God
  • I live on this forum
  • *****
  • Posts: 1274
  • Karma: 55
    • Third Sector Design
  • CiviCRM version: various
  • CMS version: Nearly always Drupal
  • MySQL version: 5.5
  • PHP version: 5.3
Re: Contact Merge Issue
December 02, 2014, 03:57:01 am
Thanks for the decent screenshots and explanation of the problem - nice work - can you submit a bug report, following these guidelines https://civicrm.org/bug-reporting and it should get fixed in an upcoming version.

Michael
Service providers: Grow your business, build your reputation and support CiviCRM. Become a partner today

planetwebb

  • I post occasionally
  • **
  • Posts: 62
  • Karma: 2
  • CiviCRM version: 4.5.8
  • CMS version: Joomla 2.5.28 / Drupal 7.34
  • MySQL version: 5.5.34-cll-lve
  • PHP version: 5.3.22
Re: Contact Merge Issue
December 02, 2014, 05:05:26 am
Issue posted:
https://issues.civicrm.org/jira/browse/CRM-15673

ayduns

  • I post occasionally
  • **
  • Posts: 64
  • Karma: 6
    • Squiffle Consulting
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7
Re: Contact Merge Issue
December 08, 2014, 02:18:45 am
I encountered the same issue - https://issues.civicrm.org/jira/browse/CRM-15658    The fix will be in 4.5.5

robinhood

  • I post frequently
  • ***
  • Posts: 153
  • Karma: 6
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7.34
  • MySQL version: 5.1.56
  • PHP version: 5.3.5
Re: Contact Merge Issue
January 06, 2015, 04:47:14 am
Aha!  Thank you for this, I thought I was going crazy.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Core CiviCRM Functions (Moderator: Yashodha Chaku) »
  • Contact Merge Issue

This forum was archived on 2017-11-26.