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  • Dashboard won't load after upgrade to 4.5.3
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Author Topic: Dashboard won't load after upgrade to 4.5.3  (Read 1012 times)

simonneal72

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Dashboard won't load after upgrade to 4.5.3
November 26, 2014, 06:23:32 am
We have just upgraded to 4.5.3 and now the dashboard won't load. It just stays showing that it is trying to load but doesn't.
Any suggestions?

Coleman Watts

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Re: Dashboard won't load after upgrade to 4.5.3
November 26, 2014, 07:26:54 am
Did you clear caches? Log out and back in? Clear your browser cache?
Try asking your question on the new CiviCRM help site.

Hershel

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Re: Dashboard won't load after upgrade to 4.5.3
November 26, 2014, 10:08:25 am
View your site in Firebug for Firefox and look for any JS errors.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

simonneal72

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Re: Dashboard won't load after upgrade to 4.5.3
November 27, 2014, 03:41:21 am
Thanks for the advice, we have cleared the caches and removed all the temporary files. And no success.

I have tried viewing it in with fire fox and using firebug and can't see any obvious errors, although I am new to firebug
and in fact debugging websites!

I do notice that I can go to the configure dashboard and remove all the dashlets and then the Welcome to your dashboard message does load.

So could it be to do with the dashlets themselves rather than the dashboard?
Is there a log in CiVi that would show me what its trying to do?

BTW I'm pretty new to CiViCRM too, I was a software developer many years ago but am very rusty.





Hershel

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Re: Dashboard won't load after upgrade to 4.5.3
November 27, 2014, 04:54:11 am
Sounds like the issue is the dashlets, yes. Try watching in the Net tab of Firebug to figure out which Ajax call is loading the dashlet and then right click the open in new tab to see the results. You may see the error in the browser that way.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

simonneal72

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Re: Dashboard won't load after upgrade to 4.5.3
December 01, 2014, 06:25:58 am
Okay so I tried as you said and I think ran the AJAX that was trying to get the daslets
http://revelationlife.org.uk/wp-admin/admin.php?page=CiviCRM&q=civicrm/ajax/dashboard&op=get_widget&key=940f3724aaed329d451c787528c377e9&id=5

And when I run the it in a new window I get That its not able to provide this at the moment because of "Malformed Response"

What would that mean?

Coleman Watts

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Re: Dashboard won't load after upgrade to 4.5.3
December 01, 2014, 09:29:05 am
Take a look at the response. Often this happens due to incorrect settings in your php.ini. You need to ensure error display is turned off.
Try asking your question on the new CiviCRM help site.

simonneal72

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Re: Dashboard won't load after upgrade to 4.5.3
December 04, 2014, 12:45:08 am
Hi Coleman,

Okay I can see the response and in fact can see the section which displays the Malformed Response message, but I don't know what I would be looking for or how to find where it is malformed.

I can see that it makes the call to the loading gif

Then the Ajax call and then it just keeps calling

POST admin-ajax.php

My php.ini only has one setting - which is memory_limit

How do I ensure error display is turned off?

Thanks for your help?

Hershel

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Re: Dashboard won't load after upgrade to 4.5.3
December 04, 2014, 04:32:40 am
http://superuser.com/questions/527296/how-do-i-disable-all-error-messages-via-php-ini
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • Dashboard won't load after upgrade to 4.5.3

This forum was archived on 2017-11-26.