Author Topic: Admin Email notifications not working (Read 252 times)

Shashank Garg · December 10, 2014, 09:45:26 am

Hi Everyone,

We are getting problems in receiving the Contribution receipt on my email address.

Donor made the contribution and he was receiving the donation receipt.

In Back-end (On contribution Page -> Receipt tab)
As admin i put my email id in CC field to receive a carbon copy of each emailed receipt.As admin i am not getting any notification of contribution receipt.

Thanks

joanne · December 10, 2014, 02:22:43 pm

I know that feature works as we have been using it for over two years in 4.1,4.2 and now 4.4 . There was a bug associated with recurring contributions https://issues.civicrm.org/jira/browse/CRM-13811 but that was fixed in 4.4.3 .

First thing to clarify is what you are putting in the CC field. ( my bold)

Quote

As admin i put my email id in CC field

You need to put your email address in the cc field eg admin@myorg.com.au not an id number.

If you do have your email address in the field and still have this problem the next questions are:

Has it ever been working for you? If so, what has changed since it worked?
Are the Receipt From Email and CC Receipt To addresses the same? If so, what happens if they are different?

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Author Topic: Admin Email notifications not working (Read 252 times)

Shashank Garg

Admin Email notifications not working

joanne

Re: Admin Email notifications not working