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  • Oops! CiviCRM is Already Installed
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Author Topic: Oops! CiviCRM is Already Installed  (Read 884 times)

JMM

  • I post occasionally
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  • Posts: 67
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  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7.34
  • MySQL version: 5.5.40
  • PHP version: 5.4.33
Oops! CiviCRM is Already Installed
January 14, 2015, 05:12:11 am
Installing a new site based upon CiviCRM 4.5.5 / Drupal 7

I get the enclosed CiviCRM Home page with 3 items to define :
- Organization Name,
- From Email Address,
- Default CiviMail Mailbox,
  ... each with a "Go" button

When I click any of those "Go" buttons I get a "Oops! CiviCRM is Already Installed" page (also enclosed) which suggests :
"To start over, you must delete or rename the existing CiviCRM settings file - civicrm.settings.php - from [your Drupal root directory]/sites/default."

But when I try to delete or rename this file in Filezilla, I can't (permission denied) (even if I change its access rights to 666 or 777)

And, until then, I can't use CiviCRM

Hershel

  • Forum Godess / God
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  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 05:15:15 am
Don't delete civicrm.settings.php. Can you try logging out and logging in again?

Also, do the dashlets on the Dashboard work for you?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

JMM

  • I post occasionally
  • **
  • Posts: 67
  • Karma: 0
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7.34
  • MySQL version: 5.5.40
  • PHP version: 5.4.33
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 07:32:13 am
Hi Hershel,

Thank you for your quick answer

Anyway, I can't delete civicrm.settings.php (nor rename)

Loggin out and in has no effect
Deactivate / reactivate CiviCRM Module has no effect either

I can't access the dashboard (neither configure it)
There is something loading ... indefinitely, but I don't know what

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 07:46:51 am
Can you check in Firebug for Firefox and look at the Net tab and see what's not loading on the dashboard?

Sometimes if your settings file has www and you access the site without www (or the other way around) this causes problems.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

JMM

  • I post occasionally
  • **
  • Posts: 67
  • Karma: 0
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7.34
  • MySQL version: 5.5.40
  • PHP version: 5.4.33
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 08:27:42 am
Thanks again,

Find, enclosed, a complete screen coy of what I get on Firebug (Net)
I am not sure that this can help

But if you think that it might help, I can give you a temporary admin access (my site is not in production yet)

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 09:19:43 am
After examining this site, I think the issue is inside of civicrm.settings.php.

Can you look there for this line:

Code: [Select]
define( 'CIVICRM_UF_BASEURL'      , 'XXXXXXXXXXXXXX' );
Your XXXXXXXXXXXXXX should end in .com/drupal/. If it does not, delete anything after that.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

JMM

  • I post occasionally
  • **
  • Posts: 67
  • Karma: 0
  • CiviCRM version: 4.5.5
  • CMS version: Drupal 7.34
  • MySQL version: 5.5.40
  • PHP version: 5.4.33
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 09:41:05 am
Yes !
That works !

Thanks a lot

BTW, how did this happen ?

Hershel

  • Forum Godess / God
  • I’m (like) Lobo ;)
  • *****
  • Posts: 4640
  • Karma: 176
    • CiviHosting
  • CiviCRM version: Latest
  • CMS version: Mostly WordPress and Drupal
Re: Oops! CiviCRM is Already Installed
January 14, 2015, 09:56:37 am
You had

/sites/all/modules/civicrm/install/index.php

appended there.

> BTW, how did this happen ?

Very good question. I unfortunately do not know. :(
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Installing CiviCRM »
  • Drupal Installations (Moderator: Piotr Szotkowski) »
  • Oops! CiviCRM is Already Installed

This forum was archived on 2017-11-26.