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  • CiviCRM Community Forums (archive) »
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  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • multiple registration same email problems
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Author Topic: multiple registration same email problems  (Read 1306 times)

holmesg

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multiple registration same email problems
January 22, 2015, 07:30:54 am
Our client is using CiviEvent. For their event they are allowing multiple registrations, and allowing the same email address to be used.

They had someone register six people, price $0 because of the registration type.

I'm looking at the printout of the registration success message, and it shows the correct details for all six people.

But in CiviCRM ... the first person is not showing as registered, neither in the Event Report nor in their contact record.

The second person, on the other hand, has two registrations.

Those first two people were registered using the, er, register-ing person's email address (not herself a registrant). The remaining four were registered using their own separate email addresses.


So, why did this problem happen?  What is the best way to 1. fix it, and 2. prevent it from happening again?


KilakwaBT

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Re: multiple registration same email problems
January 22, 2015, 08:58:23 am
What are you using as the unsupervised duplicate checking rule? The default matches email only. I have run into similar issues when allowing multiple registrations under the same email. I usually adjust the unsupervised rule to include name matching, etc. In version 4.5 you can select which duplicate checking rule to use in online registrations.

Here is a link to some more info on the rules: http://wiki.civicrm.org/confluence/display/CRMDOC/Find+and+Merge+Duplicate+Contacts

Hope this helps

BT

holmesg

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Re: multiple registration same email problems
January 22, 2015, 10:49:30 am
Hmm, our individual rules look like this:

Name and Address (reserved)   General   
Name and Email (reserved)   Supervised   
Email (reserved)   Unsupervised   

Is it that third rule that is the culprit? Do I need to un-reserve it and add name?

KilakwaBT

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Re: multiple registration same email problems
January 22, 2015, 12:47:29 pm
Since the email rule is reserved you cannot edit it, you need to create a new rule and designate it as unsupervised. I usually set one up that matches email, last & first names to put it over the threshold. In a lot of cases I add zip code. You can decide what works best for you.

BT

holmesg

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  • PHP version: PHP Version 5.3.22
Re: multiple registration same email problems
January 22, 2015, 01:30:18 pm
That appears to have solved it - thanks!
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviEvent (Moderator: Yashodha Chaku) »
  • multiple registration same email problems

This forum was archived on 2017-11-26.