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Author Topic: White screen on database update 4.5.5 to 4.5.6  (Read 572 times)

ichi

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White screen on database update 4.5.5 to 4.5.6
February 12, 2015, 06:16:45 am
I see a White screen page on visit to the upgrade screen to upgrade the database from 4.5.5 to 4.5.6

I shall add that I use a backup database.

I also have this warning :

Warning: require_once(CRM/Upgrade/Incremental/php/FourFix.php): failed to open stream: No such file or directory in CRM_Core_ClassLoader::loadClass() (line 166 of /home/XXX/public_html/sites/all/modules/civicrm/CRM/Core/ClassLoader.php).

Is this FourFix.php making sense ?

Thank for any help.

Best regards

Hershel

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Re: White screen on database update 4.5.5 to 4.5.6
February 12, 2015, 08:08:00 am
No, there is no such file nor does the text FourFix appear in the codebase. Can you be sure you removed your templates_c cache and truncate your civicrm_cache table and try again?
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

ichi

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Re: White screen on database update 4.5.5 to 4.5.6
February 12, 2015, 09:00:35 pm
Thanks Hershel for your answer.
I did the cleaning of templates_c cache and truncate the civicrm_cache
But that didn't change anything unfortunately.

Then I noticed that in the civicrm_domain table, there was in config_backend :
{s:18:"fatalErrorTemplate";s:20:"CRM/common/fatal.tpl";s:15:"civiRelativeURL";s:1:"/";s:11:"civiVersion";s:5:"4.5.6";s:11:"empoweredBy"; […]

Changing the part civiVersion";s:5:"4.5.6"; to civiVersion";s:5:"4.5.5"; it solved the problem…

Than I could update Civi from 4.5.5 to 4.5.6

Hershel

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Re: White screen on database update 4.5.5 to 4.5.6
February 13, 2015, 04:33:39 am
Glad you got it. For the record, it is generally safe to set config_backend in the civicrm_domain table to NULL also.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

ichi

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  • PHP version: 5.4.4-14+deb7u14
Re: White screen on database update 4.5.5 to 4.5.6
February 13, 2015, 04:51:08 am
Thank you again Hershel,
The importance of CiviCRM is increasing regularly so update difficulties can be worrying…!

I will keep this advice [set config_backend in the civicrm_domain table to NULL] with the others :
[clear the  templates_c cache] and [truncate the civicrm_cache].

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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Upgrading CiviCRM (Moderator: Deepak Srivastava) »
  • White screen on database update 4.5.5 to 4.5.6

This forum was archived on 2017-11-26.