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  • Main email being replaced by Billing email upon membership renewal
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Author Topic: Main email being replaced by Billing email upon membership renewal  (Read 596 times)

pcoutas

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Main email being replaced by Billing email upon membership renewal
February 13, 2015, 03:34:31 pm
I'm using CiviCRM 4.5.5 with Wordpress 4.1

We are now entering the second year of using CiviCRM for managing our association's memberships and members are beginning to renew. I'm noticing that if they renew and pay online (PayPal processor), their "main" email address is changed to "billing", which is causing problems when we export fields that use "main".

What could be causing this, and is there something I can do to fix it? Something in the membership form itself? It is only occurring for those making payments via the online processor, not "pay later".

joanne

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Re: Main email being replaced by Billing email upon membership renewal
February 13, 2015, 07:20:09 pm
What is the default location type for your site? Is it Main or Billing?

Also, what PayPal processor are you using - there are 3 of them at least - Express, Standard or Pro?
« Last Edit: February 13, 2015, 07:23:39 pm by joanne »

pcoutas

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Re: Main email being replaced by Billing email upon membership renewal
February 27, 2015, 05:23:47 pm
Thanks for the reply and apologies for the delay in mine!

I think the default location type is "Main" - but how do I check?

We are using the Standard PayPal payment processor.

pcoutas

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Re: Main email being replaced by Billing email upon membership renewal
March 21, 2015, 07:29:15 pm
Bump :)

I'm still encountering this problem and would really appreciate being pointed in the right direction.
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMember (Moderator: Deepak Srivastava) »
  • Main email being replaced by Billing email upon membership renewal

This forum was archived on 2017-11-26.