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Author Topic: Open tracking not working  (Read 293 times)

VitorFF

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Open tracking not working
February 26, 2015, 05:04:33 am
Hello guys,
 
I was sending some mailings as a test and found out that the open event was not being registered (as you can see on the attached screenshot)

Does any one have any clue why?
Could it be a configuration issue? Replies and link clicks were recorded...

Also, where in Civi are the replies stored, or does it just keep record of the event and not the message itself?

Cheers!!
VitorFF
Why don't you take a look at this? (You will not regret it!)

Capitalisation Corrector : https://civicrm.org/extensions/capitalisation-corrector

Kurund Jalmi

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Re: Open tracking not working
March 02, 2015, 03:04:17 am
Quote
I was sending some mailings as a test and found out that the open event was not being registered (as you can see on the attached screenshot)
CiviCRM embeds an 1px image in your mailing and when it is viewed we call back to register open event. So if your email client has setting to "disallow image loading" then open event won't be registered.

Quote
Also, where in Civi are the replies stored, or does it just keep record of the event and not the message itself?
I think it's stored in "civicrm_mailing_event_reply"

HTh
Kurund
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
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  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Open tracking not working

This forum was archived on 2017-11-26.