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Author Topic: CiviEvents (Wordpress) not sending Confirmation Emails  (Read 970 times)

wjm

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CiviEvents (Wordpress) not sending Confirmation Emails
February 26, 2015, 09:05:34 am
I'm running CIVICRM 4.5.6 and Wordpress 4.1.1.  I've been using CIVICRM for many years under Joomla, so I have a good handle on how to set this up.

Paypal IPN is returning fine, and the transactions are being marked complete.  But despite having email setting set up to send out after the CiviEvent purchase, I get no email sent.  Mal setup is working fine when tested.

I checked the logs and see this:

Code: [Select]
Feb 25 00:43:54  [info] Contribution record updated successfully
and not THIS as I'm expecting (when pulling logs from a Joomla site where it is indeed working):

Code: [Select]
Feb 23 11:13:56  [info] Contribution record updated successfully
Feb 23 11:13:57  [info] Receipt sent
Feb 23 11:13:57  [info] Success: Database updated
Any clues?  Thanks!~
« Last Edit: February 26, 2015, 09:07:29 am by wjm »

wjm

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Re: CiviEvents (Wordpress) not sending Confirmation Emails
March 13, 2015, 09:41:23 am
Just wondering if anyone can help?  Is this a bug?

haystack

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Re: CiviEvents (Wordpress) not sending Confirmation Emails
March 18, 2015, 10:08:03 am
This could be related to https://issues.civicrm.org/jira/browse/CRM-15629

Are there any clues from your PHP logs?

wjm

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Re: CiviEvents (Wordpress) not sending Confirmation Emails
March 18, 2015, 10:11:03 am
I have not seen anything in the logs.  But... just so we're on the same page, exactly what file should I be looking in?

I also don't think that the bug is relevant, as IPN is working fine.  The transactions are showing complete in Civicrm.

haystack

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Re: CiviEvents (Wordpress) not sending Confirmation Emails
March 18, 2015, 10:16:55 am
In your server's php error log, wherever that's defined.

The IPN issue notes that bootstrapping WordPress fails in some circumstances... so if this failure happens after "Contribution record updated successfully" and before "Receipt sent", then it might account for what you're seeing.

wjm

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Re: CiviEvents (Wordpress) not sending Confirmation Emails
March 18, 2015, 10:58:37 am
Interesting. 

Since this one site is being hosted outside of my normal hosting provider, I'll have to see if I can find the error logs.  I was looking at the CIVICRM log.
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