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Author Topic: Mail info  (Read 578 times)

cerelli

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Mail info
February 26, 2015, 03:54:17 pm
Excuse me, but i don't understand a thing.
my organization has 3 email:
- info@mmmm.it
- info1@mmmm.it
- info2@mmmm.it

Can I set civiCRM up to receive them?
How and where?
Thanks

Marco
« Last Edit: February 27, 2015, 03:01:32 am by cerelli »

JonGold

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Re: Mail info
February 26, 2015, 06:13:37 pm
Hi Marco,

The answer is, "It depends".  Could you say more about what you need?

Some other important questions are:
* Will a human also be checking these e-mails (besides through CiviCRM)?
* By default, the e-mails will be attached as activities to the contact of the sender.  If the sender doesn't exist in CiviCRM, CiviCRM will create a contact that matches the sender.
Sign up to StackExchange and get free expert CiviCRM advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

cerelli

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Re: Mail info
February 27, 2015, 03:01:10 am
I want to manage all email of my organization in civicrm.
The users in the info group can see the info@mmmm.it email.
The users in the info1 group can see the info1@mmmm.it email.
and so on.

cerelli

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Re: Mail info
February 27, 2015, 11:10:16 pm
HELP !!
I don't understand very well how emails work in civicrm.
Can i configure all emails that i want?

 :'( :'( :'(

JonGold

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Re: Mail info
March 02, 2015, 07:13:24 am
Hi Marco,

I don't think CiviCRM does exactly what you're trying to do.  Could you say a little bit more about why you want to use CiviCRM for what you're doing, and not, say, RoundCube (roundcube.net)?

If you REALLY want to use CiviCRM, you can probably do it, but you'll need to enable email-to-activity processing, and ACL permissions.  Those are both relatively advanced CiviCRM topics.
Sign up to StackExchange and get free expert CiviCRM advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

Hershel

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Re: Mail info
March 03, 2015, 08:41:38 am
> Can I set civiCRM up to receive them?

I believe the answer is no. CiviCRM is not a mail reader program. As JonGold said, you should use a mail client for that.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.

cerelli

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Re: Mail info
March 03, 2015, 08:51:01 am
But then What is the function incoming email in CiviCRM?

Hershel

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Re: Mail info
March 03, 2015, 09:31:26 am
You can use incoming email for

Autofiling email activities via EmailProcessor

meaning you can send an email to CiviCRM and CiviCRM will create an Activity in the database based on the details of that email. But it's meant that CiviCRM will "read" the email and create the Activity and that's it--the email isn't meant for other people to read.
CiviHosting and CiviOnline -- The CiviCRM hosting experts, since 2007

See here for the official: What to do if you think you've found a bug.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Post-installation Setup and Configuration (Moderator: Dave Greenberg) »
  • Mail info

This forum was archived on 2017-11-26.