CiviCRM Community Forums (archive)

On Joomla with CiviCRM 4.5.8, and confirmed on demo site, when I add a new Scheduled Reminder, Entity type "Activity" does not give me the choice of "Also include" vs "Limit to", like the other Entity types do.  I wanted to set a future date for a custom activity type "Email reminder" and have the "With Contact" member receive an email, then also automatically have our Membership Director receive an email using contact tokens based on the member.  I created two "Schedule Reminder"s, both set to fire after the "Email reminder" date arrived.  The one for the member worked fine, but the one to the Membership Director did not send.

I hacked /administrator/components/com_civicrm/civicrm/CRM/Admin/Form/ScheduleReminders.php to change line 199 from:
    $limitOptions = array(1 => ts('Limit to'), 0 => ts('Also include'));
to:
    $limitOptions = array(0 => ts('Also include'), 1 => ts('Limit to'));

Now, even though the choice still doesn't show up, at least it allows me to create a Schedule Reminder which allows me to set the recipient and have the email actually send, since "Also include" is now the default.  The proper solution would be to make this option show up for Activity Entities, unless there's a reason it doesn't.  But I can't figure out why this shows up for other Entity types, but not for Activity.

My understanding is that the demo site won't send emails, so I haven't tested the full problem there.  I did confirm that the "Also include" vs "Limit to" choice does not show up for Activity entity on the demo site.

Yes, the help text is confusing.

But the main problem is that "Limit to" seems to be the default, with no way of changing it (short of hacking the code.)

On my system, I want to send two emails triggered by one event:

Email 1 to Contact A: "Dear Contact A, this thing has happened to you"
Email 2 to Contact B: "Dear Membership Director, this thing happened to Contact A"

I create an Activity scheduled for the future on Contact A. 

When that time arrives, Email 1 sends to contact A, but Email 2 does not send.

If I (for test purposes) set Email 2 to also go to contact A, both emails send.

This makes me think "Limit to" is being applied - Email 2 only goes to the chosen recipient if that recipient also matches the criteria above, of having the Activity directly assigned.

Again, once I changed the code to make "Also include" the default, emails go to both Contact A and Contact B as expected.  So it seems like a bug to have that choice absent from the New Scheduled Reminder screen.