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Author Topic: "On Behalf of"/Sender header on e-mails for better deliverability  (Read 614 times)

JonGold

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"On Behalf of"/Sender header on e-mails for better deliverability
April 06, 2015, 02:21:34 pm
I have a client, an umbrella organization for a number of regional affiliate groups.  They recently came to CiviCRM from Salsa.

One feature that Salsa has that CiviCRM does not is the addition of a "Sender" mail header.  When sending mail for jon@nonprofit.org, instead of the header:

Code: [Select]
From: "Jon" <jon@nonprofit.org>
The headers are:
Code: [Select]
From: Jon
Sender: jon=nonprofit.org@mail.salsalabs.net
Reply-To: jon@nonprofit.org

This means that Salsa users don't need to account for Salsa in their SPF records.

This seems to be to be a worthwhile addition to core - both for multi-site orgs and for SaaS-based Civi (like Cividesk) as a way to simplify migration.

My client is willing to provide funding for implementation, but I'd love some feedback on the most welcome approach:
* Is this appropriate for core, or should it be an extension?

If so, then:
* Should this setting be per site? Or per "From" address?  The latter is tricky because "From" addresses are option values. that's an option group.
* Should there be an option to turn this off on a per-mailing basis?  The setting itself can't be per-mailing, because there needs to be a default for non-CiviMail mailings.
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JonGold

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Re: "On Behalf of"/Sender header on e-mails for better deliverability
April 07, 2015, 08:14:12 pm
As a follow-up - we can get 98% of what we want by using the CiviMail option to allow a custom Reply-To.  It's not quite as nice as the approach above, but it does make this a much lower priority.
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  • "On Behalf of"/Sender header on e-mails for better deliverability

This forum was archived on 2017-11-26.