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Author Topic: CiviContribute validation analytics  (Read 506 times)

JonGold

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  • CiviCRM version: 4.1 to the latest
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CiviContribute validation analytics
May 21, 2015, 03:41:41 pm
In the course of debugging a problem a client of mine had, I created an extension to e-mail on hook_validate and hook_postProcess for their contribution pages.  What I found was that about 3 in 4 donations that completed had to be validated multiple times.

Also recently, I had a client ask me about tracking how many people came to a contribution page and didn't donate.

I was thinking about these two issues.  The second issue is much deeper than the first - but I thought it might be nice to write an extension that saved a record of what validation issues folks were having on public-facing pages, especially contribution pages.  Maybe save a record to civicrm_system_log?  Then pull them in a report by frequency - much like the Drupal "top pages not found" report, it would give helpful feedback about problems people had with your site.

I don't have time to write this right now, but I wanted to submit it for feedback so the idea could get fleshed out!
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Chris Burgess

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Re: CiviContribute validation analytics
May 21, 2015, 05:08:49 pm
I definitely think this would be a service worth adding, I'd suggested something internally but it's on a long list of crazy ideas waiting for attention :)

There are some existing options - leveraging simple jQuery plugins to record data in Google Analytics (https://github.com/acoard/jquery-form-abandonment), paid services like Formisimo (http://www.formisimo.com/features). Haven't tried either, and the real value would be in recording and reporting which fields trigger validation failures frequently and the level of abandonment IMO.
@xurizaemon ● www.fuzion.co.nz
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Discussion (deprecated) »
  • Feature Requests and Suggestions (Moderator: Dave Greenberg) »
  • CiviContribute validation analytics

This forum was archived on 2017-11-26.