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  • CiviCRM Community Forums (archive) »
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  • General Discussion (please no support requests here!) (Moderator: Michał Mach) »
  • CiviMail
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Author Topic: CiviMail  (Read 357 times)

William Bailey

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CiviMail
June 25, 2015, 09:43:02 am
Hi, This is my first attempt to ask a question in Civi's forum for a couple years.   I am working with CiviMail and yesterday successfully sent an email to a group of three persons.  One of the persons was myself since this was just for testing.  The Report indicates the successful mailing went to 3 persona and there were 2 opens.   My wife and I have not received our copy!!!   Is there an option set or not set?  Or does Civi conserve its effort by not sending a copy to the source?   Thanks.  Hopefully, this is a simple one.

Bill 

totten

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Re: CiviMail
June 25, 2015, 01:12:56 pm
There are two different statistics mentioned (3 deliveries, 2 opens) which can be evaluated separately.

The easier one is "opens". If one person reads the mailing twice, it could be recorded once, twice, or not at all (depending on the email client). For a clearer picture, you should drill-down to inspect the detailed "Open" records (names/timestamps).

The problematic statistic is the the "3 deliveries, but 2 of the 3 people haven't seen anything". There are many ways for something like this to happen:

 * The email was delivered to the recipient's spam folder.
 * The email bounced, but the return-channel wasn't (properly) configured. (One needs to setup IMAP and cron to properly detect bounces.)
 * The email got stuck in delivery. This can happen with greylisting or a misconfigured mail server.

William Bailey

  • I’m new here
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  • Posts: 8
  • Karma: 0
  • CiviCRM version: 4.1.2
  • CMS version: ?? Working in Joomla 2.5
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  • PHP version: Where do I get answers for the last three?? :)
Re: CiviMail
June 26, 2015, 07:38:27 am
I will have to look for info related to the second and third bullet.   Thanks. 
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This forum was archived on 2017-11-26.