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Author Topic: Need immediate help with a malfunctioning CiviCRM 4.6.4 site  (Read 932 times)

matthewdnye

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Need immediate help with a malfunctioning CiviCRM 4.6.4 site
July 14, 2015, 03:40:19 pm
I have a site we recently upgraded to 4.6.4 on Drupal 7, and we have several issues we need to get resolved. I've tried posting them to the StackExchange site but I've received no help there, and I'm out of time.

The primary issue is that we are unable to edit anything that pops up a separate window. We can't edit the date fields in event registrations, we can't edit the descriptions on relationships, we can't edit the date fields on memberships. If it pops up a window outside the primary browser window and we try to modify it, we just get the spinning CiviCRM logo and nothing ever happens. I'm willing to pay to have someone troubleshoot and fix this, as we are gearing up for our convention in October and we are basically crippled at this point  :'(

joanne

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Re: Need immediate help with a malfunctioning CiviCRM 4.6.4 site
July 14, 2015, 04:17:32 pm
First. In 4.6 you can disable pop up windows at Administer > Customize data and screens > Display settings.   Try that to see if you problems are solved. If so then I strongly suggest you look at http://forum.civicrm.org/index.php/topic,35850.

Second.  I take exception to the statement:
Quote from: matthewdnye on July 14, 2015, 03:40:19 pm
I've tried posting them to the StackExchange site but I've received no help there, and I'm out of time.

In you most recent post you have been asked for more information which you haven't supplied and a suggestion was made about what could be wrong with a possible solution.

In no SE post that I can find have you so clearly articulated your problem as you have done here.  I.e. that  you can't edit anything in a pop-up window.  If you had stated that on stack exchange then the information on how to disable pop up windows would have been provided there and you could have a solution by now.

Chris Burgess

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Re: Need immediate help with a malfunctioning CiviCRM 4.6.4 site
July 14, 2015, 04:24:30 pm
For others interested in helping, the questions are -

* http://civicrm.stackexchange.com/questions/3626/issue-with-permissioned-access-using-state-address-field
* http://civicrm.stackexchange.com/questions/3659/contact-merge-is-throwing-could-not-find-valid-value-for-cid
* http://civicrm.stackexchange.com/questions/3910/cant-edit-source-field-in-membership-record-after-initial-entry

Matt, do you know you can mark your solved questions (eg the first one) answered on SE? This helps future viewers know the "right" solution.
« Last Edit: July 14, 2015, 04:26:32 pm by Chris Burgess »
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petednz

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Re: Need immediate help with a malfunctioning CiviCRM 4.6.4 site
July 14, 2015, 04:26:39 pm
I responded to say Fuzion is available to provide some short term support if that is needed.
Sign up to StackExchange and get free expert advice: https://civicrm.org/blogs/colemanw/get-exclusive-access-free-expert-help

pete davis : www.fuzion.co.nz : connect + campaign + communicate

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