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Author Topic: CiviMail mailings not being mailed out.  (Read 1286 times)

wftl

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CiviMail mailings not being mailed out.
August 21, 2008, 01:15:31 pm

Hello everyone,

I've got CiviMail all set up and I'm able to create a mailing. I select a group, fill in my message, etc. Tokens are properly added. The message is queued and life looks god. Trouble is, the queued messages don't leave the server. I've read about running http://myciviserver/civicrm/bin/civimail.cronjob.php and I do that, but . . . all it does is take me back to the main CiviCRM 'home' page on my site. No errors are reported from CiviCRM and I don't see any errors in the log, either mail or http log. If I look back at CiviMail, it continues to show my mailing as scheduled (though the schedule date is well past now). I'm pretty much at a loss here. I'm running Fedora 8 with postfix 2.4.5, Apache 2.2.8, Drupal 5.10, and CiviCRm 2.0, if that makes any difference.

Ideas? Suggestions?

Thanks, and take care out there.

-- Marcel

Dave Greenberg

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Re: CiviMail mailings not being mailed out.
August 21, 2008, 03:22:17 pm
Have you read the info here:
http://wiki.civicrm.org/confluence/display/CRMDOC/CiviMail+Installation#CiviMailInstallation-SettingUptheCronJob

Can you trigger the mail manually using the URL described in the "tip" in that section (... mailing/queue)?

If that doesn't help - there might be some clues in your CiviCRM log file (check CiviCRM.log in the "upload" directory as configured in Global Setttings >> Directories).
Protect your investment in CiviCRM by  becoming a Member!

wftl

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Re: CiviMail mailings not being mailed out.
August 25, 2008, 08:12:03 am
Since my original post, I've discovered a few things that might be useful to others. For starters, the cron php file doesn't work any better for me than it did earlier since it still returns me to the main screen. I'll dig into this later since I have a workaround (from a member of the IRC channel; thank you, dlobo). Instead of running it by cron, I do it manually (not ideal for the long term) with this:

http://mycivicrmsite/civicrm/mailing/queue&reset=1

Works beautifully . . . now. Turns out that messages are being sent from the system (not a bad thing) and therefore did not have a fully qualified domain name for the sender. This isn't normally a problem, but my postfix install blocked non-fqdn senders. I took care of that and all mailings now go out without a hitch, so long as I don't try to queue them with cron.  I'll keep looking.

-- Marcel

Donald Lobo

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Re: CiviMail mailings not being mailed out.
August 25, 2008, 11:54:34 am

if the cron file is returning you to the main page, most likely the url is wrong, you might want to double check the url and try the cron job. check the wiki page for documentation on the url

lobo
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • CiviMail mailings not being mailed out.

This forum was archived on 2017-11-26.