CiviCRM Community Forums (archive)

after some headaches performing a manual install of civicrm-1.7.9821-joomla-php4 on joomla 1.0.12 stable (on a windows host), i finally got a message of install success (!). very exciting. however, now when i go to the civcrm component admin panel, I get the following error:

Smarty error: problem creating directory 'c:/webroot/mywebsite' in c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php on line 1095

whenever i try to select "find contacts", "manage groups", "import contacts", etc.

the smarty FAQ i found says that this error is caused by not having permission to write or create the specified directory. it also said "Be sure the directory exists in the location defined in Smarty.class.php,
and the web server user can write to it."

my host can set the required permissions that i need, but i need to say specifically what directory needs to be made writable... and when i looked at Smarty.class.php, i couldn't figure out where it needs to write to. the directory specified in the error above is the root of my website, and so it already exists. does it really need to write to the root?

can someone help point me in the right direction??

hmmm...

i just did as you suggested, and got one step further, but with a similar error followed by:

Warning: fetch(c:/webroot/mywebsite/media/civicrm\en_US\\%%DF\DF1\DF14E7A2%%index.tpl.php) [function.fetch]: failed to open stream: No such file or directory in c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php on line 1265

any further ideas?

i checked with the web host, and they confirm that everything in 'c:\webroot\mywebsite\media\' is writeable. and there are several subdirectories, but all are empty:

c:\webroot\mywebsite\media\civicrm\en_US\
c:\webroot\mywebsite\media\civicrm\persist\contribute\
c:\webroot\mywebsite\media\civicrm\templates_c\en_US\
c:\webroot\mywebsite\media\civicrm\upload\custom\

so i don't seem to have this file index.tpl.php

but i'm still a bit confused about the first warning indicates a different location than the second warning:

Warning: Smarty error: problem creating directory 'c:/webroot/mywebsite' in c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php on line 1095

Warning: fetch(c:\webroot\mywebsite\media\civicrm\en_US\\%%DF\DF1\DF14E7A2%%index.tpl.php) [function.fetch]: failed to open stream: No such file or directory in c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php on line 1265

Warning: fetch() [function.include]: Failed opening 'c:\webroot\mywebsite\media\civicrm\en_US\\%%DF\DF1\DF14E7A2%%index.tpl.php' for inclusion (include_path='.;c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm;c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages;.;c:\php4\pear') in c:\webroot\mywebsite\administrator\components\com_civicrm\civicrm\packages\Smarty\Smarty.class.php on line 1265

sorry this a bit long, and thanks for any pointers...

(i'll also try to get IRC working, but have had firewall problems in the past)