CiviCRM Community Forums (archive)

In CiviCRM when I enter the SMTP info and click "Save & Send Test Email" I receive the following error:

Oops. Your SMTP settings are incorrect. No test mail has been sent.

Error message:

authentication failure [SMTP: No supported authentication methods (code: 250, response: civismtp.uas.coop Hi Unknown [208.122.24.61] PIPELINING 8BITMIME AUTH CRAM-MD5)]

Your changes have been saved.

Gotta love the informative error messages that this library spits out.  Does this mean that the failure happened because it doesn't recognize my IP (What is there matches what I entered at CiviSMTP), or that I need one of those authentication methods in the list (If so are we talking about a PHP or PEAR library, or what?), or are those the methods that I have available, but CiviSMTP needs something else?

I've entered all my info onto the CiviSMTP site and the test there reports that everything except the MX record is setup correctly (That's in the process of getting sorted out, and I don't see how that could be related).

the error message means typically means that the receiving server does not support the requested authenticatiion method.

r u using port 20095 for the port in the civicrm outbound smtp settings in your civicrm installation.  we send outbound email on 20095 and reserve 25 for communications about subscribes, unsubscribes, etc.

also, I cannot vouch for 2.1 as it is still in beta and we have yet to test it.

has anyone else on the forum used 2.1 with civismtp?

-Shane

in all likelihood, this is not related to apache.

the message means we use CRAM MD5 and that your end is not providing things correctly. 

however, as far as i know,  there are no additional packages necessary unless something has changed in 2.1.  try PEAR's Net_SMTP and see if that works.  if installing Net_SMTP fixes things, let us know here so we can add it to the help docs.

peace,

-Shane

any luck with this?

I am going to be installing the beta and testing over the weekend.  will post here if I find anything useful.

-Shane

I've run into the same error

 The mail library returned the following error message:  authentication failure [SMTP: No supported authentication methods (code: 250, response: sh.uas.coop Hi Unknown [209.44.122.24] PIPELINING 8BITMIME AUTH CRAM-MD5)]

Any idea which package(s) I need to install in Debian?

Neil

Net/SMTP.php is shipped with CiviCRM

we used to ship Auth/SASL*, but removed it from v2.1 since we did not know anyone using it I just added it back, so should be part of the next release next week

lobo

hey neil:

you just need to add it to the packages/Auth directory. You can get the files from svn here:

http://svn.civicrm.org/civicrm/branches/v2.1/packages/Auth/{SASL.php,SASL/*}

the beta release schedule is weekly on wed morning pacific time. So we'll have a release tomorrow morning

lobo