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Author Topic: Tracked Opens - how does it work  (Read 1036 times)

Eileen

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Tracked Opens - how does it work
September 17, 2008, 02:26:10 am
Hello,

I was a bit surprised to find that my address was listed as a 'tracked open'  in a civimail mail report - I had assumed that not having read receipts turned on would prevent this (I use outlook) - what constitutes a 'tracked open'?
Make today the day you step up to support CiviCRM and all the amazing organisations that are using it to improve our world - http://civicrm.org/contribute

Kurund Jalmi

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Re: Tracked Opens - how does it work
September 17, 2008, 02:42:52 am
When we send email we add invisible image in message body. So whenever recipient opens email, that image calls the server which tell us that email was open.

Note that in thunderbird by default images are not loaded. So when you click show images, then only we will be able to to track opens.

HTH

Kurund
« Last Edit: September 17, 2008, 02:45:33 am by Kurund Jalmi »
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  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail (Moderator: Piotr Szotkowski) »
  • Tracked Opens - how does it work

This forum was archived on 2017-11-26.