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Author Topic: Automatic emails not sent after member registration  (Read 2690 times)

cleit

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Automatic emails not sent after member registration
September 17, 2008, 09:23:45 am
I have a membership signup profile running on a Joomla site. It is set to send an automatic email to the person signing up and to the administrator when the form is completed. Neither of these emails appears to be sent (at least nothing is ever received), but if I manually select a Contact and choose 'Send email to contact' it works perfectly, so my SMTP settings appear to work. I've trawled through everything and can't find an obvious reason - any ideas??

Thanks

Kurund Jalmi

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Re: Automatic emails not sent after member registration
September 17, 2008, 11:38:15 am
You can configure profile to send email to Administer, but not user who is registering. Check Profile >> Advanced Settings "Notify when profile form is submitted?" feature.

HTH

Kurund
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cleit

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Re: Automatic emails not sent after member registration
September 17, 2008, 01:06:30 pm
Hi
Yes I've got that option selected. The email to the user is the receipt that can be sent automatically when payment is made. The problem is that neither of these is getting through (even though the smtp details seem to be set correctly)

Thanks

Donald Lobo

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Re: Automatic emails not sent after member registration
September 17, 2008, 01:55:15 pm

you might want to ensure that the membership signup page has the a valid from "Receipt From Email" on the page similar to the one below

http://drupal.demo.civicrm.org/civicrm/contribute/manage?reset=1&action=update&id=2&subPage=ThankYou

lobo
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cleit

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Re: Automatic emails not sent after member registration
September 18, 2008, 01:29:20 am
Yup, I've got the receipt email already set up :-\
Still neither it nor the 'profile submitted'  email are sent :'(, though 'manual' emails to contacts go fine

petednz

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Re: Automatic emails not sent after member registration
September 18, 2008, 02:14:17 am
If it is an email that is precipitated after the Payment is processed then could it be something that is failing to happen post the payment processor. I think we have this problem also but have not dug deeply due to all sorts of other priorities as the election looms ;-)
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cleit

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Re: Automatic emails not sent after member registration
September 18, 2008, 04:06:44 am
Possibly, but then i'd expect the 'profile submitted' email still to be sent.I'll try turning off the receipt email and see if that changes anything

Donald Lobo

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Re: Automatic emails not sent after member registration
September 18, 2008, 07:25:05 am
Quote from: cleit on September 18, 2008, 01:29:20 am
Yup, I've got the receipt email already set up :-\

You should check if your smtp provider likes the "from receipt email". Many smtp systems reject email if they do not "recognize" the from email address

lobo
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cleit

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Re: Automatic emails not sent after member registration
September 19, 2008, 01:48:27 am
No, that's OK as well. I tried changing all the 'from' email addresses to valid ones that were 'known' to the server but still nothing comes through. And when I send an email to a contact manually it successfully sends although it's set to come from an 'unknown' email address. ??? ???
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  • Automatic emails not sent after member registration

This forum was archived on 2017-11-26.