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Author Topic: Default return address in new mailing  (Read 2864 times)

Dennis Gray

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Default return address in new mailing
September 21, 2008, 01:18:19 pm
Version 1.9

On Page 3 of the new mail process the system automatically fills in a default return address. Many of our members forget to change that address so replies are sent to the wrong place.

My suggestion is that the return address field be left blank as a default (which could be overridden installation by installation) and that field should also be made required.

Kurund Jalmi

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Re: Default return address in new mailing
September 21, 2008, 02:12:09 pm
Can't remember Page 3 layout in CiviCRM v1.9.  But this is definitely changed in CiviCRM v2.1.

You can check on http://drupal.demo.civicrm.org

Kurund
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petednz

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Re: Default return address in new mailing
September 21, 2008, 02:56:42 pm
Hey Kurund - it is the same on 2.1 and I would tend to agree. We have multiple users needing the mailing to go from different 'from' addresses. This is often overlooked which means it goes out as the default, ie the 'from' address specified in Domain Information.

The option of users being able to turn the default 'from' off for civiMail so it has to be entered - ie required - makes some good sense from a user perspective.

Or even as a radio button or something so that the 'Domain' 'from' address is available (to avoid it being mistyped) - or better still, a drop down list that shows all 'from' addresses used ;-)
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Kurund Jalmi

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Re: Default return address in new mailing
September 22, 2008, 02:39:23 am
Quote
We have multiple users needing the mailing to go from different 'from' addresses. This is often overlooked which means it goes out as the default, ie the 'from' address specified in Domain Information.

Since from address is editable, i guess it gives user flexibility to change it if required.

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petednz

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Re: Default return address in new mailing
September 22, 2008, 02:21:25 pm
I know it is editable. The request/suggestion by Ozyank and myself is that there either should be no default to help reduce the risk of emails going out with the wrong 'from' address on it - or that Admin can set whether civiMail has a default or not.
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Dave Greenberg

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Re: Default return address in new mailing
September 22, 2008, 02:25:55 pm
v2.1 now has a mechanism for configuring 1 or more site-level "FROM Email Addresses". I think it probably makes sense to take advantage of this in 2.2 and have the CiviMail mailing FROM work like "Send Email to Contact" does in 2.1:

* FROM is a drop-down which allows user to select either their own Primary Email Address OR one of the configured site-wide email addresses.

With this model - we'd probably NOT set default a value - but rather ask the user to '- select email address -'  (unless this was Re-use of a prior mailing - which would default to the one used previously).

So the "big question" is .... Is it ok to remove the flexibility for the user to enter "any email address" during the Create / Send Mailing flow??
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petednz

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Re: Default return address in new mailing
September 22, 2008, 02:58:14 pm
Quote from: Dave Greenberg on September 22, 2008, 02:25:55 pm
v2.1 now has a mechanism for configuring 1 or more site-level "FROM Email Addresses".

Sounds good but didn't spot it Domain Info - where does it get configured. It would probably help a lot.

Quote
* FROM is a drop-down which allows user to select either their own Primary Email Address OR one of the configured site-wide email addresses.

With this model - we'd probably NOT set default a value - but rather ask the user to '- select email address -'  (unless this was Re-use of a prior mailing - which would default to the one used previously).

So the "big question" is .... Is it ok to remove the flexibility for the user to enter "any email address" during the Create / Send Mailing flow??


I think if they are going to use 'another' email address in Bulk Mailing then it may as well require them to add it to the site-wide options.
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Dave Greenberg

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Re: Default return address in new mailing
September 22, 2008, 04:02:08 pm
Quote from: peterd on September 22, 2008, 02:58:14 pm
Quote from: Dave Greenberg on September 22, 2008, 02:25:55 pm
v2.1 now has a mechanism for configuring 1 or more site-level "FROM Email Addresses".

Sounds good but didn't spot it Domain Info - where does it get configured. It would probably help a lot.

Administer CiviCRM >> Option Lists >> FROM Email Addresses
http://drupal.demo.civicrm.org/civicrm/admin/options/from_email_address?group=from_email_address&reset=1
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petednz

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Re: Default return address in new mailing
September 22, 2008, 04:34:53 pm
Oh man - so many more things to fiddle with  ::)

So on a not very related note, being bale to add Address Field, it may not be so far off to be able to set up a PO Box field that has a checkbox, plus a field next to it that can only be an integer?
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petednz

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Re: Default return address in new mailing
September 22, 2008, 04:54:34 pm
Quote from: Dave Greenberg on September 22, 2008, 02:25:55 pm
v2.1 now has a mechanism for configuring 1 or more site-level "FROM Email Addresses". I think it probably makes sense to take advantage of this in 2.2 and have the CiviMail mailing FROM work like "Send Email to Contact" does in 2.1:
Serves me right for reading too fast. Okay so this feature is available in 2.1 for sending emails other than via civiMail. So in civiMail it still simply puts the Domain email in as the default. I will continue to try and get our users to pay more attention to this.

It will certainly be helpful though that in 2.1 it retains the 'from' address when re-using a civiMail.

Onward and upward
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Dennis Gray

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Re: Default return address in new mailing
September 22, 2008, 07:34:24 pm
Sounds like it is getting more complex. Most of our people who can send bulk mail have no rights to add addresses to a list of selectable return addresses so I would still like the field to be required with no default. There could still be the list or the user can enter any address in the field.

Dennis Gray

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Re: Default return address in new mailing
September 22, 2008, 07:35:40 pm
PO Boxes in Australia can be alphanumeric like PO Box R123, Sydney

Denver Dave

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Re: Default return address in new mailing
October 02, 2008, 09:41:34 pm
If I understand the issue, it is a continual problem for us also.  With several people sending CiviMail and the default always being wrong, all of us frequently forget to change to our own address.  For us the field needs to be editable or a dropdown based on those authorized for CiviMail and it would really help if the default could be left blank and we have to fill it in. 

We are still on 1.9 and I was going to try a blank default.

Dave

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Re: Default return address in new mailing
October 03, 2008, 07:03:09 am
This issue will be fixed in 2.2

http://issues.civicrm.org/jira/browse/CRM-3552

the from option value group will also be used in civimail. There will be the option to set no default and the user will need to enter a valid email address etc

lobo
« Last Edit: October 03, 2008, 11:24:26 am by Dave Greenberg »
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