CiviCRM Community Forums (archive)

*

News:

Have a question about CiviCRM?
Get it answered quickly at the new
CiviCRM Stack Exchange Q+A site
This forum was archived on 25 November 2017. Learn more.
How to get involved.
What to do if you think you've found a bug.



  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • unsubscribe emails bounce back with "550 relaying denied"
Pages: [1]

Author Topic: unsubscribe emails bounce back with "550 relaying denied"  (Read 9654 times)

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
unsubscribe emails bounce back with "550 relaying denied"
October 07, 2008, 10:49:47 pm
I'm getting CiviSMTP up and running. I'm almost there, but messages sent to the (re/un)subscribe email addresses are bouncing back with "550 relaying denied" errors.  See an example below (censored to remove personal email info).  My Google searches suggest that it may be an MX mis-configuration.  But this looks right to me.


From - Wed Oct  8 13:19:44 2008
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
Received: from zimbra.somedomain.com (LHLO zimbra.somedomain.com)
 (208.122.24.210) by zimbra.somedomain.com with LMTP; Wed, 8 Oct 2008
 01:18:43 -0400 (EDT)
Received: by zimbra.somedomain.com (Postfix)
   id 1851FA08022; Wed,  8 Oct 2008 01:18:43 -0400 (EDT)
Date: Wed,  8 Oct 2008 01:18:43 -0400 (EDT)
From: MAILER-DAEMON@zimbra.somedomain.com (Mail Delivery System)
Subject: Undelivered Mail Returned to Sender
To: dave@somedomain.com
Auto-Submitted: auto-replied
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
   boundary="72811A08021.1223443123/zimbra.somedomain.com"
Content-Transfer-Encoding: 7bit
Message-Id: <20081008051843.1851FA08022@zimbra.somedomain.com>

This is a MIME-encapsulated message.

--72811A08021.1223443123/zimbra.somedomain.com
Content-Description: Notification
Content-Type: text/plain; charset=us-ascii

This is the mail system at host zimbra.somedomain.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org>: host
    civismtp.uas.coop[67.212.170.242] said: 550 relaying denied (in reply to
    RCPT TO command)

--72811A08021.1223443123/zimbra.somedomain.com
Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; zimbra.somedomain.com
X-Postfix-Queue-ID: 72811A08021
X-Postfix-Sender: rfc822; dave@somedomain.com
Arrival-Date: Wed,  8 Oct 2008 01:18:42 -0400 (EDT)

Final-Recipient: rfc822; re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org
Original-Recipient: rfc822;re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org
Action: failed
Status: 5.0.0
Remote-MTA: dns; civismtp.uas.coop
Diagnostic-Code: smtp; 550 relaying denied

--72811A08021.1223443123/zimbra.somedomain.com
Content-Description: Undelivered Message
Content-Type: message/rfc822
Content-Transfer-Encoding: 7bit

Received: from localhost (localhost.localdomain [127.0.0.1])
   by zimbra.somedomain.com (Postfix) with ESMTP id 72811A08021
   for <re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org>; Wed,  8 Oct 2008 01:18:42 -0400 (EDT)
X-Virus-Scanned: amavisd-new at
X-Spam-Flag: NO
X-Spam-Score: -1.399
X-Spam-Level:
X-Spam-Status: No, score=-1.399 tagged_above=-10 required=6.6
   tests=[AWL=-0.258, BAYES_00=-2.599, HTML_MESSAGE=0.001,
   MIME_HTML_ONLY=1.457]
Received: from zimbra.somedomain.com ([127.0.0.1])
   by localhost (zimbra.somedomain.com [127.0.0.1]) (amavisd-new, port 10024)
   with ESMTP id KdJVeSxzFEJu
   for <re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org>;
   Wed,  8 Oct 2008 01:18:36 -0400 (EDT)
Received: from [192.168.0.198] (pcd580249.someisp.com [218.102.112.249])
   by zimbra.somedomain.com (Postfix) with ESMTP id AF17AA08001
   for <re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org>; Wed,  8 Oct 2008 01:18:35 -0400 (EDT)
Message-ID: <48EC42E0.3060908@somedomain.com>
Date: Wed, 08 Oct 2008 13:19:28 +0800
From: dave <dave@somedomain.com>
User-Agent: Thunderbird 2.0.0.9 (X11/20071114)
MIME-Version: 1.0
To: re.1.3.7.35113b5b689f034e@newsletter.someotherdomain.org
Subject: Re: Un-subscribe Confirmation
References: <20081008051113.85192124C0FC@civismtp.uas.coop>
In-Reply-To: <20081008051113.85192124C0FC@civismtp.uas.coop>
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
  <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
Some text.
</body>
</html>

--72811A08021.1223443123/zimbra.somedomain.com--
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: unsubscribe emails bounce back with "550 relaying denied"
October 08, 2008, 05:56:06 am
the only reason that I can think of this happening is that the domain in the to address is not the same as the address that is configured in the civismtp settings.  this is to prevnt abuse, spam, etc.

did the unsub / resub email include the exact same domain name that is configured in the settings?  below it says newsletter.someotherdomain.org

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
Re: unsubscribe emails bounce back with "550 relaying denied"
October 08, 2008, 06:45:29 pm
Quote from: shane on October 08, 2008, 05:56:06 am
the only reason that I can think of this happening is that the domain in the to address is not the same as the address that is configured in the civismtp settings.  this is to prevnt abuse, spam, etc.

did the unsub / resub email include the exact same domain name that is configured in the settings?  below it says newsletter.someotherdomain.org

Yes.  Domain in the (un/re)subscribe/reply messages:
newsletter.opportunityagenda.org

CiviSMTP email domain:
newsletter.opportunityagenda.org

CiviCRM Domain FROM Email Address:
contact@opportunityagenda.org

CiviCRM Domain Email Domain:
newsletter.opportunityagenda.org

CiviCRM Domain Return-Path:
NULL

CiviCRM Domain Contact Information Email:
contact@opportunityagenda.org

CiviMail From Address used for this mailing:
info@opportunityagenda.org

CiviMail Reply-to email used for this mailing:
info@opportunityagenda.org

And the only other possible snag that I can think of is that CiviCRM is running on a staging site, on a subdomain of advomatic.com, since the corresponding Drupal site is not ready for launch. 
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
Re: unsubscribe emails bounce back with "550 relaying denied"
October 16, 2008, 05:04:26 pm
Any progress here?  We'd really like to be sending out emails as soon as possible.
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: unsubscribe emails bounce back with "550 relaying denied"
October 16, 2008, 09:07:14 pm
Quote from: dalin on October 16, 2008, 05:04:26 pm
Any progress here?  We'd really like to be sending out emails as soon as possible.


to prevent spamming we require that the addresses are of the correct form which in your case means the reply-to address must start with 'reply.' not 're.'

============================
this address does bounce:

re.1.3.7.35113b5b689f034e@newsletter.opportunityagenda.org

this address does NOT bounce:

reply.1.3.7.35113b5b689f034e@newsletter.opportunityagenda.org

============================

why are your reply addresses different than the standard?

-Shane

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
Re: unsubscribe emails bounce back with "550 relaying denied"
October 16, 2008, 09:16:11 pm
Hey Shane,

Thanks for replying.  I suspect that perhaps CiviCRM is using a different format in 2.1.  I'll dig into the code and report back.

-dave
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: unsubscribe emails bounce back with "550 relaying denied"
October 16, 2008, 09:20:15 pm
Quote from: dalin on October 16, 2008, 09:16:11 pm
Hey Shane,

Thanks for replying.  I suspect that perhaps CiviCRM is using a different format in 2.1.  I'll dig into the code and report back.

-dave

just talked to lobo.  this has chnaged.  will be adding to our backend immediately.  will let u know when it is done

-Shane

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: unsubscribe emails bounce back with "550 relaying denied"
October 16, 2008, 10:30:09 pm
Quote from: shane on October 16, 2008, 09:20:15 pm
Quote from: dalin on October 16, 2008, 09:16:11 pm
Hey Shane,

Thanks for replying.  I suspect that perhaps CiviCRM is using a different format in 2.1.  I'll dig into the code and report back.

-dave

just talked to lobo.  this has chnaged.  will be adding to our backend immediately.  will let u know when it is done

-Shane

the fix is in place.  please let us know here in the forum either way if it is working for you.

-Shane

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
Re: unsubscribe emails bounce back with "550 relaying denied"
October 17, 2008, 02:36:20 am
Hi Shane,
They aren't bouncing anymore, but nor are they triggering any action.  I tried an unsubscribe, a reply and also included a known bouncing email as a recipient.  They all just seem to blackhole.  The CiviMail report registers my opens and clickthroughs, but not the replies, bounces, or unsubscribe requests. 

The obvious place to look is with the CiviSMTP settings at
https://civismtp.uas.coop/drupal/civismtp/account
But I just ran the test there and CiviSMTP _can_ connect properly to my CiviCRM installation. 

Any ideas?

-dave
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office

shane

  • Moderator
  • I post frequently
  • *****
  • Posts: 265
  • Karma: 16
Re: unsubscribe emails bounce back with "550 relaying denied"
October 17, 2008, 08:03:15 am
Quote from: dalin on October 17, 2008, 02:36:20 am
Hi Shane,
They aren't bouncing anymore, but nor are they triggering any action.  I tried an unsubscribe, a reply and also included a known bouncing email as a recipient.  They all just seem to blackhole.  The CiviMail report registers my opens and clickthroughs, but not the replies, bounces, or unsubscribe requests. 

The obvious place to look is with the CiviSMTP settings at
https://civismtp.uas.coop/drupal/civismtp/account
But I just ran the test there and CiviSMTP _can_ connect properly to my CiviCRM installation. 

Any ideas?

-dave

I just reset everything on our end to clear out the caches, etc and I tested an unsub and a resub and all worked.

please try again and let us know.

thx for your patience,

-Shane

dalin

  • I post occasionally
  • **
  • Posts: 89
  • Karma: 8
  • CiviCRM version: many
  • CMS version: Drupal 6
  • MySQL version: 5.0
  • PHP version: 5.2
Re: unsubscribe emails bounce back with "550 relaying denied"
October 17, 2008, 11:05:49 pm
Look's like everything's working now. 

Thanks Shane. 
--
Dave Hansen-Lange
Web Developer
Advomatic LLC
http://advomatic.com
Hong Kong office
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using CiviMail »
  • Using CiviSMTP (Moderator: shane) »
  • unsubscribe emails bounce back with "550 relaying denied"

This forum was archived on 2017-11-26.