CiviCRM Community Forums (archive)

I've gone in to the contact and the email isn't marked as on hold. I have not been able to set up the email params properly though. There is clearly something wrong with my SMTP settings and I don't know how to check w/ the server to see if it needs SMTP authentication or not - and if it does - what user / password it requires. I made an email account for it to point to - although it doesn't work when SMTP auth is on.

How to troubleshoot?

The error message:
Please correct the following errors in the form fields below:

    * The selected email address is On Hold because the maximum number of delivery attempts has failed. If you have been informed that the problem with this address is resolved, you can take the address off Hold by editing the contact record. Otherwise, you will need to try an different email address for this contact.


When I send mail from the contact record.

This still isn't working .. Is there any way I can verify HOW I shoudl be setting this up?

Thanks,
Adam