Author Topic: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9 (Read 3235 times)

ssu · October 16, 2008, 11:33:27 am

I'm confused as to how the {action.unsubscribe} and {action.OptOut} tokens are supposed to work.

(1) In my mailing, I've put the following tokens in my message footer:


This email is sent from: 
 Coalition Against Beavers 
{domain.address} 
 To unsubscribe from this E-Newsletter, send an email to <a href="{action.unsubscribe}">ssu@nyccah.org</a>.
 

(2) The output comes out in the HTML preview like this:

This email is sent from:

Coalition Against Beavers
111 Beaver Street, Beaver, NC 11111

To unsubscribe from this E-Newsletter, send an email to ssu@nyccah.org.

So far, so good...

(3) When I click on the link to unsubscribe, it sends an email to this address: unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org

--------------------
Problem: Ultimately, I want the unsubscribe email to go to: ssu@nyccah.org.

How come the address comes out as unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org?

Where can I modify this?

Donald Lobo · October 16, 2008, 11:44:26 am

The unsubscribe and optout links are generated automatically by the system. You cannot override them (in 2.1 and prior)

lobo

ssu · October 16, 2008, 11:48:46 am

Ok, but if people want to unsubscribe to the newsletter, the email should be sent to an actual email address (ssu@nyccah.org).

Is there a workaround this token to get it to do that, since the {action.unsubsribe} token is required?

petednz · October 16, 2008, 12:39:12 pm

If you are wanting to do the work manually then remove the token

if you want civiCRM to handle the unsubscribing automatically then leave the token in - and in that case you may want to replace "unsubscribe by emailing xyz" to "unsubscribe by clicking here' types of message.

ctarascio · October 16, 2008, 12:47:33 pm

Hi,
Is there a particular reason that you are using {action.unsubscribe} as opposed to {action.unsubscribeUrl} ? I believe the latter is the "preferred" method of communication.

ssu · October 16, 2008, 01:20:59 pm

Hi peterd,

Ok, I think I understand where you're going. So yes, ideally, I would like civiCRM to handle the automatic unsubscription. When I send an email to unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org, I get a bounce back as follows:

------------------------------------------------------------
This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 553 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.5.3 - chkuser) (state 14).

----- Original message -----

Received: by 10.150.153.3 with SMTP id a3mr4058778ybe.114.1224173647074;
Thu, 16 Oct 2008 09:14:07 -0700 (PDT)
Received: by 10.150.216.19 with HTTP; Thu, 16 Oct 2008 09:14:07 -0700 (PDT)
Message-ID: <7fed3dea0810160914m5cebcc50t568bec9cf098140b@mail.gmail.com>
Date: Thu, 16 Oct 2008 12:14:07 -0400
From: "Sandy Su" <sandylsu@gmail.com>
To: unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org
Subject: test
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_Part_33071_11800773.1224173647078"

------=_Part_33071_11800773.1224173647078
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

------=_Part_33071_11800773.1224173647078
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

----- Message truncated -----

----------------------------------------------------------

Quote from: peterd on October 16, 2008, 12:39:12 pm

If you are wanting to do the work manually then remove the token if you want civiCRM to handle the unsubscribing automatically then leave the token in - and in that case you may want to replace "unsubscribe by emailing xyz" to "unsubscribe by clicking here' types of message.

ssu · October 16, 2008, 01:22:13 pm

I see, but isn't {action.unsubscribe} one of the mandatory tokens that is required for all CiviMail mailings? Or can it be swapped with {action.unsubscribeUrl}?

Quote from: ctarascio on October 16, 2008, 12:47:33 pm

Hi,
Is there a particular reason that you are using {action.unsubscribe} as opposed to {action.unsubscribeUrl} ? I believe the latter is the "preferred" method of communication.

Dave Greenberg · October 16, 2008, 01:47:23 pm

Yes, you can use either version of the opt-out action.

ssu · October 21, 2008, 09:29:00 am

Yes, I would like people who want to unsubscribe to send an email directly to an existing email address. That being said, how do I get the unsubscribe token to email directly to an email address (i.e., ssu@nyccah.org), as opposed to this automatic unsubscribe email address: unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b97c7e02265@mail.nyccah.org

Quote from: peterd on October 16, 2008, 12:39:12 pm

If you are wanting to do the work manually then remove the token if you want civiCRM to handle the unsubscribing automatically then leave the token in - and in that case you may want to replace "unsubscribe by emailing xyz" to "unsubscribe by clicking here' types of message.

ssu · October 21, 2008, 09:55:44 am

Hi Lobo,

Ok, but since we want to handle the unsubscribe/optout via a specific email (for now), is there a way for that specific email adddress to override the token?

Thanks!

Quote from: Donald Lobo on October 16, 2008, 11:44:26 am

The unsubscribe and optout links are generated automatically by the system. You cannot override them (in 2.1 and prior)

lobo

Donald Lobo · October 21, 2008, 10:18:15 am

You will need to hack the code to meet your needs. If you want to do so, please contact us on IRC:

http://embed.mibbit.com/?server=irc.freenode.net&channel=%23civicrm&forcePrompt=true

lobo

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Author Topic: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9 (Read 3235 times)

ssu

Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

Donald Lobo

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

ssu

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

petednz

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed9

ctarascio

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

ssu

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

ssu

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

Dave Greenberg

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

ssu

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

ssu

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9

Donald Lobo

Re: Unsubscribe Token problem - unsubscribe.1.43.810.ac13aa36a12df768684528bbed978b9