CiviCRM Community Forums (archive)

When ever I try to send an email via CiviMail I receive the following error:

Please correct the following errors in the form fields below:

    * The test mailing could not be delivered due to the following error:
      Failed to add recipient: info@leedsgrenvilleliberals.ca [SMTP: Invalid response code received from server (code: 550, response: Verification failed for No Such User Here Sender verify failed)]

I have confirmed the password is correct in civicrm.settings.php and there is no duplicate file that has any other settings specified.  I have verified that the sending account exists - I can send and receive in Outlook on the sender account.  I have verified that the account is set up correctly in the Global Settings of Civicrm.

I am at a loss.

Thanks for your response Lobo.  I have one issue with this.  Is there that much of a difference between 1.6 and 1.7?  I was able to send email with this host on 1.6 and now I can't on 1.7.

Where can I find smtp.php?

Lobo,

I checked that, my issue is not causing any hanging.  To put in an echo statement is overkill as you see the error it is receiving and it is stopping at PEAR_MAIL_SMTP_ERROR_AUTH.  My host states that it is not a problem on their end as I can send and receive email with the account so it is working.  They have put a ticket into their support group to make sure there is no issues.

I just want to make something clear, as it might cause issues.  This site moved from a PHP4 server to a PHP 5 server.  Civicrm was removed and reinstalled with the PHP 5 version.

Hi Lobo.

I am starting to lean towards my domain set up.  I had to enter the new information for their PHP5 server.
My host provider had provided me with the Name Server and the IP.  After checking the IP addresses out, they do not match up with the Name Server.  I had seen something in a few other forums about this type of issue.  I have removed the IP's from my domain registration.  I will report back my findings as soon as the DNS updates.

Kevin

I set up a smtp test, similar to the one that you can find at phpclasses.org.

Resolving SMTP server domain "mail.domain.com"...
Connecting to host address "000.000.000.000" port 25...
Connected to SMTP server "mail.domain.com".
S 220-HOST ESMTP Exim 4.66 #1 Sat, 30 Jun 2007 11:09:39 -0400
S 220-We do not authorize the use of this system to transport unsolicited,
S 220 and/or bulk e-mail.
C EHLO localhost
S 250-HOST Hello localhost [000.000.000.000]
S 250-SIZE 52428800
S 250-PIPELINING
S 250-AUTH PLAIN LOGIN
S 250-STARTTLS
S 250 HELP
C AUTH PLAIN  [i]Login Info[/i]
S 535 Incorrect authentication data
C AUTH PLAIN  [i]Login Info[/i]
S 235 Authentication succeeded
C MAIL FROM:<my2@testeremail.com>
C RCPT TO:<my@testemail.com>
C DATA
S 250 OK
S 250 Accepted
S 354 Enter message, ending with "." on a line by itself
C From: my2@testeremail.com
To: my@testemail.com
Subject: Testing SMTP relay with HOST
Date: Sat, 30 Jun 2007 11:09:39 EDT


C Hello my@testemail.com,

This is a quick message to let you know that your SMTP is working just fine.

Bye.

C
.
S 250 OK id=1I4eZw-0005lo-16
C QUIT
S 221 HOST closing connection
Disconnected.
Message sent to my@testemail.com OK.
This at least shows my smtp is working and is authenticated.  I will have to do a comparison with the code that I have here to the packages/mail/smtp.php and find out why the civicrm can not get the job done.

Will post my findings, but again, if anybody has an idea where this might be caused...please post it!

Thanks,

Kevin

Sorry, I get used to replacing items in a post.  This was tested with the info@leedsgrenvilleliberals.ca with an email to another leedsgrenvilleliberals email account.   The exact address that I am trying to send to in civimail.

In addition, is SASL used for authenticating the smtp account?  ------> NM...i see that it does.

You might want to start tracing the code upwards and tracking the parameters and see where the from/to email address appear and disappear

lobo

Code: [Select]

DEBUG: Recv: 220-host.com ESMTP Exim 4.66 #1 Sun, 01 Jul 2007 08:16:20 -0400
[…]
DEBUG: Send: MAIL FROM:
DEBUG: Recv: 250 OK
DEBUG: Send: RCPT TO:
DEBUG: Recv: 550-Verification failed for
DEBUG: Recv: 550-No Such User Here
DEBUG: Recv: 550 Sender verify failed
DEBUG: Send: RSET
DEBUG: Recv: 250 Reset OK
Hmmm.  Where is the email account information for Mail From: and Rcpt To:   This should be seen in debug and they are not there.  It looks like it is sending no data at all.

Yeah, that’s the problem.

MAIL FROM should be set to a bounce address at your domain, with the destination email encoded in VERP. In my case, when trying to send a test to shot@localhost, it gets set to <bounce.DOMAIN.JOB.QUEUE.HASH-shot=localhost@devielle>.

RCPT TO gets set to the destination email, <shot@localhost>.