CiviCRM Community Forums (archive)

My wife runs a theatre company, and we're using CiviEvent /w Authorize.net as an online ticketing system for their performances.  In general, this has been working very well, and it's allowed the company to really lower their costs vs. using a ticketing service.  We've created a price set called "Tickets" with three fields: "Child," "Adult," and "Groups."  Then we create one event per performance and use the "Tickets" price set for each event. 

The "performance tickets" use case is a little different than what CiviEvent was intended for I think.  One situation that's difficult to handle is when someone purchases tickets for a given performance, and then later decides they want additional tickets for that same performance.  They cannot go through the online registration interface, because it tells them they're already registered for that event.  There doesn't seem to be any way to modify an existing registration, and even if that could be done, I don't think there's any mechanism to charge a credit card for the incremental cost of the modified registration /w additional tickets.

CiviCRM 2.1 does have the "Submit Credit/Debit Card Event Registration" feature under the "Events" tab for a contact.  And it seems that feature does allow you to create multiple same-event registrations for a single contact.  So if someone wants to purchase additional tickets, they can call us and we can use that method to put the additional tickets under a 2nd registration.  Both registrations show under "Find Participants".  However,  when you run the "Price Set Details" custom report for the event, only the most recent registration shows.  That's a problem because we are using that report to generate the Will Call list for the box office on the day of the performance.

Can the "Price Set Details" report be modified to handle the case where we have multiple registrations per contact?  Or maybe there's a better way to handle the case where someone wants to purchase additional tickets?

"Allow multiple registrations" makes sense for your use case - would be good for you to add that with some explanation to the CiviEvent Feature Candidates page:

http://wiki.civicrm.org/confluence/display/CRM/CiviEvent+-+Feature+Candidates

In the meantime, if you are interested in how to "hack" the existing code to bypass the "you are already registered" check during online registration - ping us on IRC or post back here and we can try and point you to the section of code. Not sure but I suspect it might be a pretty easy change.

In the meantime, if you are interested in how to "hack" the existing code to bypass the "you are already registered" check during online registration - ping us on IRC or post back here and we can try and point you to the section of code. Not sure but I suspect it might be a pretty easy change.

In case others are interested in bypassing the multiple registrations check, you can comment out lines 907 - 916 in CRM/Event/Form/Registration/Register.php.  That will bypass the check for the primary participant.  You can also comment out lines 918 - 922 to bypass the check on additional participants.

The fisheye link doesn't work.  Please verify the correct url, so that I may implement this feature.  Thank you!

check: http://fisheye.civicrm.org/browse/CiviCRM/branches/v2.1

lobo

Lobo,

For clarification... to apply these patches:
http://fisheye.civicrm.org/rdiff/CiviCRM?csid=17534&u&N
http://fisheye.civicrm.org/rdiff/CiviCRM?csid=17536&u&N
http://fisheye.civicrm.org/rdiff/CiviCRM?csid=17537&u&N

These are changes to the following php file?
/CRM/Contact/Form/Search/Custom/PriceSet.php