CiviCRM Community Forums (archive)

Hi, we're running CiviCRM 2.1 with Joomla 1.5, and after we had a hosting snafu where they had to restore some older files, we are getting this error when accessing CiviCRM:

Fatal error: Uncaught exception 'Exception' with message 'Please make sure the IDS/tmp folder is writable' in /home/hawabac8/public_html/administrator/components/com_civicrm/civicrm/packages/IDS/Monitor.php:187 Stack trace: #0 /home/hawabac8/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/IDS.php(112): IDS_Monitor->__construct(Array, Object(IDS_Init)) #1 /home/hawabac8/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(74): CRM_Core_IDS->check(Array) #2 /home/hawabac8/public_html/administrator/components/com_civicrm/admin.civicrm.php(45): CRM_Core_Invoke::invoke(Array) #3 /home/hawabac8/public_html/administrator/components/com_civicrm/admin.civicrm.php(22): civicrm_invoke() #4 /home/hawabac8/public_html/libraries/joomla/application/component/helper.php(162): require_once('/home/hawabac8/...') #5 /home/hawabac8/public_html/administrator/includes/application.php(130): JComponentHelper->renderComponent() #6 /home/hawabac8/public_html/administrator/index.php(67): JAdministrator->dis in /home/hawabac8/public_html/administrator/components/com_civicrm/civicrm/packages/IDS/Monitor.php on line 187

Help!

Thanks.

That file does not exist, Is there a permissions problem?

media and all subfolders are chmoded to 777, also oddly the Config.IDS.ini file seems to appear in the site root for some reason randomly.  My host just sent me this response, which seems odd:

Sorry for the inconvenience, but the problem is that the folder ar 'public_html/administrator/components/com_civicrm/civicrm/packages/IDS' needs to have permissions set to 777, but suPHP installed on the server doesn't allow this settings to avoid security breaches. You will need to contact your web disegner to check the code and try to correct this problem.
Thank you.

media and all subfolders are chmoded to 777, also oddly the Config.IDS.ini file seems to appear in the site root for some reason randomly.  My host just sent me this response, which seems odd

Can you check the configured value for "Upload Directory" under Administer CiviCRM >> Global Settings >> Directories. It should be: public_html/media/civicrm/upload/

Also make sure you've done 'chmod -R 777' media to set permissions for media and it's sub-directories. Also check manually from command line that permissions are correct for media and media/civicrm and media/civicrm/upload. They should be -rwxrwxrwx

I chmoded the folders via command line, but i can't access the admin area b/c I get the same error.  Can I check the Upload Directory setting via PhpMyAdmin?

You can't easily check it / change it that way, but you could reset the configuration settings in the DB with this command in phpMyAdmin:

UPDATE  civicrm_domain set config_backend = NULL;

Then try accessing CiviCRM again - it should rebuild the configuration settings based on the installed location.