CiviCRM Community Forums (archive)

Hi,

Platform: Drupal 5.10 Civi 2.0.4 (planning upgrade)

We're having an issue with CiviContribute when we submit the first form page of a contribution.  Instead of the expected confirmation page (and prior to being sent to PayPal), we get a non-recoverable error complaining about a non-valid key (qfKey, I'm assuming).  This page had been working fine at least up until I upgraded Drupal to 5.10 a few weeks ago (we just now noticed the problem).

It seems to be related somehow to Internet Explorer (I haven't yet seen the problem on Firefox or on any Mac browser).  I originally thought it might be a caching problem, but I had someone try the page from several computers within a different organization that have nothing to do with us and he was able to duplicate the problem.

The problem occurs when a Drupal Anonymous user tries to submit the CiviContribute form.

I've read some of the other posts on this subject, and I've made sure that my BASEURL constant is set properly in civicrm.settings.php and I do have a Drupal user 0 (zero).  Caching is off.

I looked up the log file and there were quite a few entries just like this:

Nov 06 21:58:37  [info] $backTrace = /chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Core/Error.php, backtrace, 265
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Core/Controller.php, fatal, 185
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Core/Controller.php, key, 136
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Contribute/Controller/Contribution.php, __construct, 57
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Contribute/Invoke.php, __construct, 105
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Core/Component.php, main, 130
/chroot/home/example/example.com/html/sites/all/modules/civicrm/CRM/Core/Invoke.php, invoke, 158
/chroot/home/example/example.com/html/sites/all/modules/civicrm/drupal/civicrm.module, invoke, 329
, civicrm_invoke,
/chroot/home/example/example.com/html/includes/menu.inc, call_user_func_array, 418
/chroot/home/example/example.com/html/index.php, menu_execute_active_handler, 15

Nov 06 22:54:21  [info] $Fatal Error Details = Array
(
    [message] => Could not find valid Key
    [code] =>
)

Any ideas?[/code]

have cookies been disabled for those IE browser(s)? assuming 1 person / ip address, you should not see 11 session ids

seems like that is the cause for the qfKey issue

lobo

Hey lobo,

Just a follow up...I met with seven other members (all on XP or Vista and either IE or Firefox) and two of them (both IE) had the same issue.  One guy who was having the most problems finally downloaded and installed the Google browser "Chrome" (sp?), and immediately logged in and got to work.  I wasn't able to spend enough time to compare settings or installed internet security packages, unfortunately.

I think it's safe to chalk this one up to Senor Gates or cookies or both.

Thanks for the help.

kmitz

As I said in my first post, it's there.