CiviCRM Community Forums (archive)

I'm new and testing email blasts. I've inserted the required optout tokens but they show as images and aren't clickable URls (well they aren't using thunderbird 2, but the url -not mailto- is in gmail. I don't think gmail is a good indicator) . Any help to make this easier for someone to unsubscribe and have it look more professional would be great!

The mailto never works from thunderbird or gmail.

I used these tokens: {domain.address} {action.optOutUrl} {action.optOut}

I'm posting the details below.

Text from email:

This email is sent from 107 SE Washington Ave Suite 545 Portland, OR 97214 United States


If you want to change or subscription status or unsubscribe, please click <href="here"mailto:o.1.8.10.03828d39d7f4e2bb@rasantiago.com />

If you want to change or subscription status or unsubscribe, please click http://198.145.38.149/crm/civicrm/standalone/index.php?q=civicrm/mailing/optout&reset=1&jid=12&qid=15&h=6d98c387395d2161

--I assume the URL above will become clickable in this post, but it's not in Thunderbird.--



Source code of email:

This email is sent from </span></span>107 SE Washington Ave Suite 545
Portland, OR 97214
United States<br />

<span style="font-size: small;"><span style="font-family: Arial;">If you want to change or subscription status or unsubscribe, please click &lt;href=&quot;here&quot;</span></span>mailto:o.1.8.10.03828d39d7f4e2bb@rasantiago.com /&gt;</p>


<span style="font-size: small;"><span style="font-family: Arial;">If you want to change or subscription status or unsubscribe, please click </span></span>http://198.145.38.149/crm/civicrm/standalone/index.php?q=civicrm/mailing/optout&amp;reset=1&amp;jid=12&amp;qid=15&amp;h=6d98c387395d2161</p>

<img src="http://198.145.38.149/crm/civicrm/extern/open.php?q=15" width='1' height='1' alt='' border='0'>
--=_71893deeb4a74091433ca1cb31eb7c3b--

I used these tokens: {domain.address} {action.optOutUrl} {action.optOut}

Note that people usually want to either use {action.optOutUrl} or {action.optOut}, not both. The first gets replaced with an opt-out URL (i.e., a http://… link), the other with an email address.

You most probably want something like

…please click {action.optOutUrl}

in the text template and something like

…please click <a href="{action.optOutUrl}">here</a>

in the HTML template.

Dunno - how are you doing the html and is this in the footer or in the civimail body? if you are using fckeditor or whatever can you click on source to check if it isn't funny formatting resulting from that - not that i see how img gets in to the story. Some screenshots may shed more light on this.