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  • CiviCRM Community Forums (archive) »
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  • Using Import (Moderator: Yashodha Chaku) »
  • Problem with step 2 of import
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Author Topic: Problem with step 2 of import  (Read 2271 times)

gardagh

  • Guest
Problem with step 2 of import
November 24, 2008, 09:27:20 am
Hi All,

I am having a problem with step 2 (Match Fields) on import. What appears is under column headers, the row beneath goes 3 page with across, as does the second heading. The fields are full of symbols. So in essence I have no way to view or match fields.

Any help with this would be greatly appreciated.

Regards,

George.

Dave Greenberg

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Re: Problem with step 2 of import
November 24, 2008, 09:56:18 am
Sounds like a problem with the character encoding and / or line breaks of the file you're trying to import. For encoding, we expect either UTF-8 or  Windows-1252. If your file is in another format, you can configure that from Administer CiviCRM >> Global Settings >> Localisation. The "Legacy Encoding" field.

If you're still stuck, try importing a small de-sensitized chunk of your data on our public demo. http://drupal.demo.civicrm.org/
Protect your investment in CiviCRM by  becoming a Member!

gardagh

  • Guest
Re: Problem with step 2 of import
November 26, 2008, 02:40:24 am
Hi,

I have tried this now both with my site and the dummy site with the same result. Regards the encoding, in the settings it says Windows- 1252. It is a standard excel document I am trying to import. Is there something I'm missing here?

Regards,

George.

ctarascio

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Re: Problem with step 2 of import
November 26, 2008, 06:06:45 am
George,
   Would it be possible for you to upload the first few rows of your import file? Rows 1-4 would be fine and should be small enough size-wise to permit uploading. This way we could try the import with your actual data and perhaps that will allow us to see what is wrong.

Cynthia

petednz

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Re: Problem with step 2 of import
November 26, 2008, 10:10:59 am
Or a screen grab of what happens at step 2 - a picture is worth .....
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Sarah

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Re: Problem with step 2 of import
November 26, 2008, 08:26:15 pm
you are saying you are uploading as an excel file? It needs to be saved as a csv first. If you don't save it as a csv and try to import from excel format it will cause the problem you described.

gardagh

  • Guest
Re: Problem with step 2 of import
November 27, 2008, 01:57:25 am
Hi All,

Yes, I am an idiot. Sarah you are right. I hadn't saved it as a CSV file (stupidly). Problem solved. Thank you all for the help.

Kind regards,

George.
Pages: [1]
  • CiviCRM Community Forums (archive) »
  • Old sections (read-only, deprecated) »
  • Support »
  • Using CiviCRM »
  • Using Import (Moderator: Yashodha Chaku) »
  • Problem with step 2 of import

This forum was archived on 2017-11-26.