CiviCRM Community Forums (archive)

I have the following problem:

The user starts registration and proceeds to the payment screen of paypal. There he decides not to pay and returns to civicrm.

Now the user cannot register again, because the system says, there is already a registration for your name.
As admin I have a bogus registration.

Worse still:
I have a porblem with the payment processor. The user hast proceeded to pay and gets a payment confirmation from paypal. Then he returns and civicrm tells him: thank you for registering. He believes all is right.
However, the registration id pending, for the paypal the payment is pending and in the end the user is frustrated because he gets no seat in the event.

I find no possibility to track the working of the payment processor, only a final log. In the case of incomplete process there is no log at all.

How to fix the problem?
- deleting an incomplete credit card payment and telling the user so
- having the possibility to track the working of the payment processor. This is very important as it concerns a third party whose proper working we cannot always assume.

Help is greatly apreciated, thanks

Can you confirm the version of paypal you are using - paypal pro?

It is paypal Standard.

Take the present case for instance: Suddenly the transaction with paypal works again without me changing anything really.