CiviCRM Community Forums (archive)

Good afternoon folks,

Consider the following event registration scenario. Let's say an admin assistant for a company is in charge of registering that company's staff for our event. If she registers them using her email address on separate registrations, the first registrant's details are updated each time. It is quite common for organizations with admin staff to have that person handle, say, all the senior staff info. And he/she would put that under her email address.

So.... is there a way to allow multiple uses of the same email address?

And forgive me/point me in the right direction if this is already covered in the forums. I'm looking at a couple of threads that are similar to this, but nothing final.

Thanks,
Greg

can you reproduce this issue on demo.

We check via email address, however a few conditions need to be met:

1. both should be either test or non-test registrations

2. the status cannot be pending (we allow multiple pending registrations)

3. they should have the default event role associated with the participant record

lobo

I'm thinking a workaround for this might be to create a "pending2" or similar and have that be the default status when someone registers to pay later. Might that be a way of stopping the duplicate emails?

greg:

the easiest workaround is to:

select v.id, v.label, v.filter from civicrm_option_value v, civicrm_option_group g where v.option_group_id = g.id AND g.name = 'participant_status';

and then change the 'filter' column value to 1 for the "Pending" status. We use that to detect which status columns should be treated as duplicate

lobo

Interestingly, on the main page of the event in the backend, all my registrants have their status as "registered" but have their status set to pending-pay later on the View Participant Screen.

Oh ok... that makes more sense. I'll check it out.

Thanks.

Can anyone think of a reason one user gets through the "Oops you've alreadry registered" message? That is, they don't receive it - they go straight to reg review. In testing after making Lobo's mods above, everyone who registers can only register once except for one username's email. Even when entering "a" as an email address, it gives me the Oops message if I try to submit another registration.

Somewhere that would mark this email address as an exception? I deleted the email address from Joomla users, from CiviCRM users, from the CC to email... everything I could think of. I'm hoping I missed something obvious

Thanks,
Greg

Thanks Lobo. I deleted all the accounts with the email address and searched it out in the db. It was in the civicrm_email table... didn't look like it was connected to a contact though. I changed it to something else and things are working fine now.

Thanks again.