CiviCRM Community Forums (archive)

New to CiviCRM and from what I can see, it is awesome.  However, the contribution pages I've created frequently generate the following error:

Sorry. A non-recoverable error has occurred.  Could not find valid Key   Return to home page.

This occurs in often, but not always, in Firefox and IE7.  I've tested it across three computers so far with the same issue.  When I turn debugging on, here's what I get:

backTrace

/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Error.php, backtrace, 260
/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, fatal, 194
/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Controller.php, key, 138
/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Contribute/Controller/Contribution.php, __construct, 57
/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php(193) : eval()'d code, __construct, 1
/home/humane/public_html/administrator/components/com_civicrm/civicrm/CRM/Core/Invoke.php, eval, 193
/home/humane/public_html/components/com_civicrm/civicrm.php, invoke, 73
/home/humane/public_html/components/com_civicrm/civicrm.php, civicrm_invoke, 24
/home/humane/public_html/libraries/joomla/application/component/helper.php, require_once, 162
/home/humane/public_html/includes/application.php, renderComponent, 124
/home/humane/public_html/index.php, dispatch, 68

unrecoverable error
    Sorry. A non-recoverable error has occurred.

    Could not find valid Key

    Return to home page.
I've searched all over the message boards, the wiki, and cannot seem to find anything that is obviously wrong.  Any help would be greatly appreciated.  Live contribution page can be found here: https://www.baltimorehumane.org/index.php?option=com_civicrm&Itemid=107

CMS: Joomla 1.5.8
CiviCRM: 2.1
MYSQL: 5.0.51a
PHP: 5.2.6

This is a url issue, u r referring to the page at: :

https://www.baltimorehumane.org/index.php?option=com_civicrm&Itemid=107

however civicrm is configured with the url: https://baltimorehumane.org/

you should fix and either use www. across everything or omit it completely out of all urls

lobo

can u describe what error u r getting. i just hit submit and it worked fine. In general i would not create a static page for the donation. I would just send folks to:

http://www.integrativeonc.org/index.php?option=com_civicrm&task=civicrm/contribute/transact&reset=1&id=2

lobo

Donald:

Thanks for the help.  That fixed it perfectly, works like a charm now.  Just FYI, I wasn't able to change it via the administration area... whenever I tried and clicked save, it generated the same error.  So, I downloaded the civicrm.settings.php file from both the administrator/components/civicrm and the components/civicrm directories, changed line 131 to include the "www" and that seemed to do it.  Many thanks for your help.

Josh

The issue is most definitely related to the www.domain.com and domain.com access paths.  Make sure you're using one or the other, including in menus.

How intermittently? I'll ping u on IM and see if we can reproduce this and hence track it down

lobo